Jessica Lafferty
Largo
Summary
Results-driven Quality Control Inspector with a proven track record at Jabil, enhancing product quality through meticulous visual inspections and effective issue resolution. Skilled in staff management and employee training, I foster team collaboration to achieve operational excellence and maintain high standards in quality control processes.
. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Highly motivated Take-charge professional delivering team leadership Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes accounting, accounts receivable, invoicing, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
Quality Control Inspector
Jabil
07.2024 - Current
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Conducted regular training sessions for new hires on quality control standards and procedures, ensuring team proficiency.
JDL Maid Services
Self-employeed
08.2016 - 06.2025
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Assembly Quality Control Inspector
ConMed
08.2023 - 06.2024
- Ensured timely completion of daily inspection tasks while maintaining high levels of accuracy and attention to detail under tight deadlines.
- Reduced assembly errors by implementing strict inspection procedures and conducting regular audits of workstations.
- Performed comprehensive final inspections on completed products before shipment, minimizing returns due to quality issues.
- Trained new quality control inspectors in company-specific inspection techniques and standards, ensuring consistent adherence to protocols across the team.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored product quality at all stages of production process.
Remodeler
Walmart
08.2022 - 11.2022
- Utilized advanced tools and equipment to complete complex remodeling projects with precision and speed.
- Assisted in remodeling the facility by dismantling fixtures and displays.
- Stocking merchandise and doing resets/mods updating fixture signing
- cleaning departments and areas that have been remodeled
- problem solving self-sufficient
Supervisor of Operations
Royal Maids
01.2012 - 08.2016
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication
- Reviewed completed work to verify consistency, quality and conformance.
- Drove and maintained cleanliness of vehicle and supplies
- Worked with customer's directly to make sure there needs were met.
- Trained potential employees
- handled all billing and financials as well as preforming estimates to clients
Customer Service Manager
Walmart
02.2008 - 01.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Handled money pulls and resetting tills as well as random audits.
- handled associates breaks and scheduling.
- supervised receiving and shipping as well as claims in the backroom checked in vendors.
Education
High School Diploma -
Smart Horizons
Largo, FL12-2024
Career Certificate in Office Management -
Smart Horizons
Largo, FL12-2024
Skills
- Visual inspection
- Quality control
- Inspection documentation
- Packaging inspection
- Business Planning
- Work Planning and Prioritization
- Relationship Building
- Staff Management
- Employee Training
- Issue Resolutions
- Strategic Decision-Making
- Team Leadership
- Staff Scheduling
Timeline
Quality Control Inspector
Jabil
07.2024 - Current
Assembly Quality Control Inspector
ConMed
08.2023 - 06.2024
Remodeler
Walmart
08.2022 - 11.2022
JDL Maid Services
Self-employeed
08.2016 - 06.2025
Supervisor of Operations
Royal Maids
01.2012 - 08.2016
Customer Service Manager
Walmart
02.2008 - 01.2012
High School Diploma -
Smart Horizons
Career Certificate in Office Management -
Smart Horizons
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