Hi, I’m
Jessica Laing
Tacoma,WA
Summary
Proven leader and strategic planner with a track record of enhancing customer satisfaction and optimizing operations at AutoDoctor. Excelled in relationship building and business management, boosting repeat business through exceptional service. Skilled in both verbal communication and project estimating, demonstrating significant achievements in small business operations without relying on daily task descriptions.
Overview
16
years of professional experience
Work History
AutoDoctor.
Owner
06.2016 - 09.2024
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Seattle Public Schools, Contract
Special Education Paraprofessional
08.2013 - 06.2016
Job overview
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Kam’s Auto
Co-Owner
02.2009 - 07.2013
Job overview
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Education
LeMoyne CollegeSyracuse
Bachelor of Arts from English. & Art
06.2004
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Marketing
- Staff Management
- Project estimating
- Operations Management
- Client Service
- Business Planning
Timeline
Owner
AutoDoctor.
06.2016 - 09.2024
Special Education Paraprofessional
Seattle Public Schools, Contract
08.2013 - 06.2016
Co-Owner
Kam’s Auto
02.2009 - 07.2013
LeMoyne College
Bachelor of Arts from English. & Art