JESSICA LAINO
Fairfield
Summary
Dependable administrative professional with 15+ years supporting operations, customer service, transaction processing, and office workflow. Proven ability to multitask, stay organized, maintain accuracy, and deliver high-level client support.
Overview
11
11
years of professional experience
Work History
Teller
KeyBank
08.2024 - 05.2025
- Assisted customers with financial transactions and account services
- Balanced cash drawer and maintained accurate records
- Supported daily branch operations and front desk administration
Personal Banker / Operations Specialist
Fifth Third Bank
10.2016 - 02.2022
- Managed account openings, audits, vault operations, and branch procedures
- Handled customer communications and maintained strong client relationships
- Supported daily operations and ensured compliance
Licensed Insurance Agent
State Farm
04.2015 - 10.2016
- Managed policy servicing, billing, and claims support
- Provided administrative support and processed applications
Logistics Coordinator
Horizon Freight Systems
02.2014 - 04.2015
- Coordinated freight and handled scheduling, payroll, and documentation
- Assisted customers and maintained organized records
Education
High School Diploma -
Fairfield High School
01.2002
Basic Training, Quartermaster School, Recruiting & Retention School
U.S. Army Training
Skills
- Office Administration
- Customer Service
- Data Entry
- Microsoft Office Suite
- Records Management
- Time Management
- Team Support
- Problem Solving
- Exceptional customer service
- Strong work ethic
- Excellent time management skills
- Approachable
- Transaction processing accuracy
Awards
Army Achievement Medal, Army Service Medal, Global War on Terrorism Medal, Distinguished Unit Citation
Timeline
Teller
KeyBank
08.2024 - 05.2025
Personal Banker / Operations Specialist
Fifth Third Bank
10.2016 - 02.2022
Licensed Insurance Agent
State Farm
04.2015 - 10.2016
Logistics Coordinator
Horizon Freight Systems
02.2014 - 04.2015
Basic Training, Quartermaster School, Recruiting & Retention School
U.S. Army Training
High School Diploma -
Fairfield High School
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