Jessica Lalanne
Baltimore,MD
Summary
Dynamic professional with a proven track record of rapid advancement from Customer Service Cashier to Front End Manager at ShopRite, showcasing exceptional leadership and operational knowledge. Expert in maintaining high standards of professionalism and adaptability, with significant achievements in enhancing customer satisfaction and operational efficiency. Excels in critical thinking and problem-solving, ensuring optimal business success.
Overview
11
11
years of professional experience
Work History
Teacher's Assistant
AACPS
08.2023 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported classroom activities, tutoring, and reviewing work.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Front End Manager
Shoprite
01.2020 - 04.2021
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw cashier operations, bookkeeping, and security.
Customer Service Cashier
ShopRite
10.2013 - 01.2020
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Bookkeeper
ShopRite
10.2013 - 01.2020
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures.
Education
Associate of Science - Criminal Justice
Anne Arundel Community College
Arnold, MDSkills
- Critical Thinking
- Professionalism
- Adaptability
- Oral communication
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
Timeline
Teacher's Assistant
AACPS
08.2023 - Current
Front End Manager
Shoprite
01.2020 - 04.2021
Customer Service Cashier
ShopRite
10.2013 - 01.2020
Bookkeeper
ShopRite
10.2013 - 01.2020
Associate of Science - Criminal Justice
Anne Arundel Community College