Jessica Lamas
Magnolia,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company.
Overview
10
10
years of professional experience
Work History
Store Manager
Ace Cash Express
08.2019 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Train new employees in customer service expectations, product knowledge, cash management and store security
- Assisting with checks and turn downs when DM is unavailable
- Performing store monthly audits
- Interacted and created long term customers by delivering excellent service
- Reported discrepancies/concerns to higher management with great detail.
- I am a team lead and Risk Analyst (RA) manager I partner with team members to guide and assist with RA's
- Assisting DM with multiple tasks such as supply orders, scheduling, and with the interview process.
Area Manager
Subway
08.2016 - 05.2019
- Led a team to achieve company goals and exceed targets consistently, with a positive work environment.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Built positive and productive relationships with store and field leadership.
- Modeled best practices for sales and customer service.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Assistant Store Manager
McDonald's
12.2013 - 07.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Magnolia West High School
Magnolia, TX06.2013
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Bank deposit procedures
- Communication
- Cash Management
- Team Development
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Ace Cash Express
08.2019 - Current
Area Manager
Subway
08.2016 - 05.2019
Assistant Store Manager
McDonald's
12.2013 - 07.2015
Magnolia West High School