Jessica Lamb
Jacksonville,Florida
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level and/or experienced opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Repair Coordinator Manager
Appearance 1st Automotive
Jacksonville, FL
01.2020 - Current
- Coordinate with technicians to ensure timely completion of all repair jobs.
- Facilitate communication between customers and service personnel regarding repair issues.
- Provide excellent customer service to retail and wholesale customers via verbal and written communication.
- Review invoices and purchase orders related to repairs and restoration services.
- Inspect completed work to assess quality and identify skill gaps.
- Train and monitor employees to teach daily tasks and improve performance.
- Develop and implement successful sales strategies to increase group sales.
Bodily Injury Claims Specialist
Allstate Insurance Co
Whitemarsh, MD
05.2011 - 09.2016
- Reviewed insurance policies for applicable coverage limits and exclusions.
- Provided excellent customer service to internal and external customers.
- Prepared detailed documentation outlining claim decisions, actions taken, and rationale for settlement amounts.
- Conducted research on legal precedents related to bodily injury claims handling.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Researched medical records to evaluate claim validity and verify the existence of pre-existing conditions.
Customer Service Representative
Verizon Wireless
Hanover, MD
04.2010 - 05.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Handled customer complaints in a professional manner.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Assessed customer needs to recommend appropriate products or services.
Teller
M&T Bank
Baltimore, MD
01.2009 - 04.2010
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Education
Bachelor of Arts - Mass Communications
Towson University
Towson, MD01-2010
Associate of Arts - General Studies
Anne Arundel Community College
Arnold, MD08-2005
Skills
- Attention to Detail
- Decision-Making
- Effective Communication
- Interpersonal Skills
- Interviewing capabilities
- Organizational Skills
- Problem-Solving
- Proficient in Microsoft Office
- Regulatory Compliance
- Research protocol development
References
References available upon request.
Timeline
Repair Coordinator Manager
Appearance 1st Automotive
01.2020 - Current
Bodily Injury Claims Specialist
Allstate Insurance Co
05.2011 - 09.2016
Customer Service Representative
Verizon Wireless
04.2010 - 05.2011
Teller
M&T Bank
01.2009 - 04.2010
Bachelor of Arts - Mass Communications
Towson University
Associate of Arts - General Studies
Anne Arundel Community College
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