Jessica Lamb
Coraopolis
Summary
Dynamic professional with a strong work ethic and proven multitasking proficiency, previously excelling as a Retail Store Manager at Tri State Petroleum. Recognized for enhancing customer satisfaction through deep cleaning expertise and effective conflict resolution, consistently delivering exceptional results while fostering team collaboration and maintaining a professional appearance.
Professional cleaner with consistent track record in maintaining high standards of cleanliness and hygiene. Reliable and adaptable, excels in both independent and team settings to achieve outstanding results. Expertise in using cleaning equipment and strong attention to detail valued by employers.
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.
Overview
17
17
years of professional experience
Work History
Professional Cleaner
Self Employed Services
05.2017 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Firefighter
Imperial Volunteer Fire Department
02.2009 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Assisted in securing grants for new fire safety equipment, improving department's operational capabilities.
- Provided compassionate support to individuals and families affected by fire incidents, aiding in their recovery process.
- Optimized response times to emergency calls by analyzing and adjusting deployment strategies.
- Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
- Engaged in continuous professional development through advanced firefighting and rescue training courses.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Assisted with regular maintenance of firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
Retail Store Manager
Tri State Petroleum
09.2009 - 03.2017
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Education
High School Diploma -
West Allegheny Senior High School
Imperial, PANo Degree - Essential of Fire Fighting
Allegheny County Fire Academy
Allison Park, PA09-2014
Skills
- Strong work ethic
- Self-motivation and initiative
- Multitasking proficiency
- Deep cleaning expertise
- Professional appearance
- Reliability and punctuality
- Conflict resolution
- Problem-solving capacity
- Team collaboration
Timeline
Professional Cleaner
Self Employed Services
05.2017 - Current
Retail Store Manager
Tri State Petroleum
09.2009 - 03.2017
Firefighter
Imperial Volunteer Fire Department
02.2009 - Current
High School Diploma -
West Allegheny Senior High School
No Degree - Essential of Fire Fighting
Allegheny County Fire Academy
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