Jessica Lambert
Duffield,VA
Summary
Driven professional with a proven track record at Holston Rehab & Care Center, enhancing admissions rates through targeted marketing and strategic outreach. Skilled in database management and team collaboration, I excel in creating efficient communication workflows and improving customer satisfaction. My approach combines attention to detail and problem-solving abilities, ensuring operational excellence and reliability.
Overview
7
7
years of professional experience
Work History
Admissions Director
Holston Rehab & Care Center
01.2024 - Current
- Maintained detailed calendar of tours, meetings and phone calls.
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
- Improved communication workflows between admissions staff and referral,resulting in faster response times and increased satisfaction among prospective residents.
Store Manager
GPM Investments
03.2021 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Admissions Director
Holston Manor Nursing Home
04.2017 - 03.2021
- Maintained detailed calendar of tours, meetings and phone calls.
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
- Conducted thorough reviews of admission referrals and collaborated with nursing administration making informed decisions on admissions.
- Contacting case managers at hospitals regarding admissions referrals.
- Admission paperwork with families.
Education
High School Diploma -
Lee High School
Jonesville, VA05.1999
Skills
- Sales experience
- Recordkeeping skills
- Office Management
- Database Management
- Admissions Policies
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
Timeline
Admissions Director
Holston Rehab & Care Center
01.2024 - Current
Store Manager
GPM Investments
03.2021 - 01.2024
Admissions Director
Holston Manor Nursing Home
04.2017 - 03.2021
High School Diploma -
Lee High School
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