Jessica Lambert
North Bennington,VT
Summary
Motivated and detail-focused professional seeking permanent role that utilizes clerical and management expertise, showcasing exceptional customer service skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Bennington Beverage Outlet
Bennington, VT
08.2024 - Current
- Delivered accurate product and service information to customers.
- Cultivated positive customer relationships through friendly interactions.
- Maintained professionalism while resolving issues with difficult customers.
- Greeted customers and addressed inquiries regarding store offerings.
- Operated cash register efficiently, processing various payment methods.
- Verified legal age of customers purchasing alcohol or tobacco products.
Job File Coordinator
Servpro
Cambridge, NY
02.2025 - 05.2025
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Performed daily audits of submitted claims to ensure compliance with industry standards and regulations.
- Provided timely follow up with payers regarding payment status of claims.
Assistant Service Manager
VIP Tire & Service
Bennington, VT
08.2022 - 10.2023
- Assigned tasks to technicians according to skill level and experience.
- Analyzed previous repair job data to identify recurring issues for proactive solutions.
- Resolved escalated customer complaints promptly, ensuring ongoing communication throughout resolution.
- Scheduled routine maintenance for equipment and vehicles in service department.
Service Manager
Carbone, Lithia, Coggins Auto
Bennington, VT
01.2017 - 02.2022
- Coordinated interdepartmental efforts to ensure seamless service delivery.
- Managed service staff to uphold customer satisfaction and compliance with company policies.
- Processed customer payments, including cash, checks, credit cards, and other methods.
- Created accurate repair estimates for parts and labor costs.
- Educated customers on manufacturer-recommended maintenance schedules.
- Scheduled appointments for timely service work completion.
- Developed strong relationships with technicians to facilitate efficient repairs and services.
- Demonstrated ability to foster customer loyalty through relationship-building.
Tax Preparer
H&R Block
Bennington, VT
12.2015 - 04.2017
- Guided clients in financial decisions concerning taxation.
- Identified deductions to minimize tax liabilities effectively.
- Evaluated financial situations to recommend strategies for reducing taxes or increasing refunds.
- Explained complex tax regulations clearly for improved client comprehension.
- Filed tax returns electronically using approved software solutions.
Owner
Pic Ur Flic
Bennington, VT
02.2013 - 01.2017
- Developed strategic plans that enhanced profitability and operational efficiency.
- Analyzed industry trends to formulate competitive strategies.
- Managed daily business operations, including staff hiring and training.
- Reviewed legal documents pertinent to business operations.
- Created marketing campaigns to attract new customers.
- Maintained relationships with existing clients through exceptional customer service.
- Provided direction and guidance to employees, fostering a productive work environment.
Service Writer
Bennington Subaru
Bennington, VT
06.2014 - 03.2016
- Promptly resolved customer complaints related to service quality and billing issues.
- Reviewed work orders with technicians to ensure accurate labor times and parts costs.
- Assisted technicians in sourcing parts from vendors for specific jobs.
- Scheduled customer appointments based on technician availability to optimize workflow.
- Advised customers on preventative maintenance schedules according to manufacturer recommendations.
Manager
Martin's Mini Mart
Bennington, VT
08.2011 - 04.2013
- Established organization-wide processes to enhance workflow efficiency.
- Led regular staff meetings to assess progress and pinpoint improvement areas.
- Conducted performance reviews to evaluate team member contributions.
- Maintained accurate records of attendance, payroll, and vacation requests.
Manager
Jolley Associates
Bennington, VT
02.2008 - 10.2010
- Coached and mentored team members to enhance job performance.
- Resolved employee conflicts by guiding adherence to company policies.
- Assessed skillsets and assigned tasks to optimize team efficiency.
- Negotiated contracts with vendors to secure timely delivery of goods and services.
- Scheduled interviews and conducted reference checks for potential candidates.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
High school diploma -
Brattleboro Union High
Brattleboro, VT06-2003
Career Development Center - Law Enforcement, Child Care and Customer Service
Brattleboro Union High
Brattleboro, VTSkills
- Scheduling appointments
- Customer relationship management
- Problem solving
- Team leadership
- Data entry
- Attention to detail
Summary of Qualifications
- Creative and organized as well as able to multitask
- Over ten years combined experience as a cashier, manager, and supervisor.
- Excellent reputation with customers as a competent, knowledgeable and helpful professional.
- Strong attention to detail
Timeline
Job File Coordinator
Servpro
02.2025 - 05.2025
Customer Service Representative
Bennington Beverage Outlet
08.2024 - Current
Assistant Service Manager
VIP Tire & Service
08.2022 - 10.2023
Service Manager
Carbone, Lithia, Coggins Auto
01.2017 - 02.2022
Tax Preparer
H&R Block
12.2015 - 04.2017
Service Writer
Bennington Subaru
06.2014 - 03.2016
Owner
Pic Ur Flic
02.2013 - 01.2017
Manager
Martin's Mini Mart
08.2011 - 04.2013
Manager
Jolley Associates
02.2008 - 10.2010
High school diploma -
Brattleboro Union High
Career Development Center - Law Enforcement, Child Care and Customer Service
Brattleboro Union High
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