Jessica Lammers
Chouteau,OK
Summary
At CrossCom National, I excelled as a VFT Coordinator Administrator, leveraging my multitasking and customer service skills to enhance team productivity by streamlining processes and fostering collaboration. My role involved negotiating with partners, updating critical information, and leading billing and technical support initiatives, significantly improving operational efficiency.
Overview
8
8
years of professional experience
Work History
VFT COORDINATOR ADMINISTRATOR
CrossCom National
03.2017 - Current
- Finding and on boarding new companies. Gathering and enterting all company's information and adding them into the system. Negotiating rates and skill sets with the new and existing company's in the network. Updating company's addresses, phone numbers, and banking details for all new and existing company's in the network. In charge of adding and removing technicians in the system and creating badges for the technicians that work for the company.
- Currently the team lead for the last year Improved team productivity with regular communication and progress updates, fostering a collaborative work.
- Worked on the billing team for the company for a year and a half. Proceed tickets to pay technicians and to bill customers
- Work of the help desk side, where I was able to help customers trouble their equipment and walk them through new processes and how new equipment worked. Created work orders on equipment that was unable to be fixed over the phone. Help customers with password resets and on-boarding new employees into their system. Called and closed out work orders with the customers and made sure issues had been resolved. Worked on the escalated issues on conference calls when urgent issues happened.
- Worked on the service side of the company, where we logged the technicians in and out of different locations. Talked to the customers and created problem tickets and dispatched technicians to their locations for troubleshooting and repairs.
- Worked along side HR to help with interviews and new employee onboarding setup. Went to recruiting events and took in application for potential employees. Helped with training and getting the employees what they needed, such as badges for doors and parking garage, documents for training into their new position and help set up their new computers.
Education
Inola High School
Inola, OK05.2007
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Timeline
VFT COORDINATOR ADMINISTRATOR
CrossCom National
03.2017 - Current
Inola High School
Similar Profiles
George KrizkaGeorge Krizka
Level 2 Technical Support Representative at Crosscom NationalLevel 2 Technical Support Representative at Crosscom National
A. Paul UlbertA. Paul Ulbert
Project Manager at CrossComProject Manager at CrossCom
Peter GawPeter Gaw
National Operations Manager at CSE CrosscomNational Operations Manager at CSE Crosscom
Angie CanoAngie Cano
Sales Associate at Sharpe's Department StoreSales Associate at Sharpe's Department Store
Charles BeaverCharles Beaver
Helper ,Fitter at Heater Specialist LlcHelper ,Fitter at Heater Specialist Llc