Jessica Lamont Keighery
New Orleans,LA
Summary
I am a highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
I started at a young age with a natural talent for sales calls and establishing customer relationships.
Through years of training and advancements in different positions, I have undergone multiple training workshops and company training to the point in which i have become an expert in the field, cold calling and script writing and especially renewal management.
i have had breaks over the years in time whe4n i was married and had my children, I m ready to get back into the workforce, my family moved to new orleans almost 6 years ago now and I'm looking to finally secure a position.
I have worked my way up to supervisor and management roles in multiple jobs that i have held over the years. I have retained every position and have only ever moved on for a bigger opportunity or a bigger role to advance my career.
I am a loyal hard worker.
Overview
12
12
years of professional experience
Work History
Sales Associate
Archfashion
02.2011 - 03.2013
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Manager
Starwood Hotels & Resorts
02.2003 - 03.2006
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Sales Representative
Xact
02.2001 - 04.2003
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Account Manager
Peter Smith Advertising
09.2001 - 03.2003
- Increased sales revenue by identifying and pursuing new business opportunities.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
Salesperson
Time Life Libraries
02.2001 - 03.2002
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Education
Master of Arts - Fine Arts
Tafe
Hornsby, Australia02.2008
High School Diploma -
St Vincents College
Sydney, Australia12.2000
Skills
- Upselling
- Promotional Support
- Client Account Management
- Payment Processing
- Sales Development
- Product Sales
- Teamwork and Collaboration
- Guest Relations
- Sales Expertise
- Excellent People Skills
- Sales Training
- Sales Trends
- Relationship Selling
- Sales Goals Attainment
- Client Service
- Relationship Building
- Reliable and Punctual
- Customer Service
- Cold calling
- Excellent communication
- Interpersonal skills
- Sales pipeline management
- Multitasking
- Active listening
- Goal-oriented
- Upselling techniques
- Persuasion techniques
- Adaptability
- Client retention
- Customer Assistance
- Positive Customer Engagement
- Sales Records Management
Timeline
Sales Associate
Archfashion
02.2011 - 03.2013
Sales Manager
Starwood Hotels & Resorts
02.2003 - 03.2006
Sales Account Manager
Peter Smith Advertising
09.2001 - 03.2003
Sales Representative
Xact
02.2001 - 04.2003
Salesperson
Time Life Libraries
02.2001 - 03.2002
Master of Arts - Fine Arts
Tafe
High School Diploma -
St Vincents College