Jessica Lancaster
Empty Nester
Supply,NC
Summary
Reliable employee seeking Member Service position. Offering excellent communication and positive energy. Loves talking to people and has no problem initiating conversations. Is not shy at all!
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Hostess
Chance's Steak And Sea
Shallotte, North Carolina
2021.04 - Current
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Checked and restocked server areas and organized and got change for front counter.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Retail Sales Associate
Seasons Of Scarlet
Shallotte, NC
2016.04 - 2019.04
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
Restaurant Server
The Seafood Barn
Holden Beach , NC
2013.03 - 2015.08
- Greeted new customers, discussed specials and took drink orders.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Receptionist
Oceanic Home Health Care
Shallotte, NC
2010.03 - 2011.10
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
West Brunswick High School
Shallotte, NC 1985.09 - 1989.06
Skills
Interactive communication skills
Strong reading talents
Good telephone etiquette
Customer Service
Flexible & Adaptable
Ability to catch errors
Timeline
Hostess
Chance's Steak And Sea
2021.04 - Current
Retail Sales Associate
Seasons Of Scarlet
2016.04 - 2019.04
Restaurant Server
The Seafood Barn
2013.03 - 2015.08
Receptionist
Oceanic Home Health Care
2010.03 - 2011.10
High School Diploma -
West Brunswick High School
1985.09 - 1989.06