Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Lang

Saint Paul,MN

Summary

Professional banking specialist with solid experience in financial services and customer interactions. Strong focus on team collaboration, delivering consistent results, and adapting to changing requirements. Skilled in transaction processing, account management, and customer service. Known for reliability, integrity, and effective communication.

Overview

31
31
years of professional experience

Work History

Float Teller

Blaze Credit Union
07.2024 - Current
  • Maintain secure cash handling procedures, ensuring proper vault and drawer balancing.
  • Educate customers on using digital banking services for self-service convenience.
  • Ensure compliance with bank policies, procedures, and regulations while completing transactions.
  • Promote positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
  • Enhance customer experience by accurately processing transactions and addressing inquiries.
  • Demonstrate strong attention to detail when processing checks, deposits, withdrawals, and loan payments.

Bingo/Pull tab seller/Machine operator

South Robert Street Business Association
02.2013 - 01.2024
  • Sell pull tabs at local establishment when needed.
  • Service pull tab machines at our locations when required; retrieving cash, making deposits, maintaining games, ensuring balances for pull tabs and etabs are accurate.
  • Auditing and inventory management; monthly reports submitted as required.

Senior Customer Service Specialist

Thomson Reuters
06.1994 - 08.2022
  • Dealt with a wide range of customer service, operational, and administrative tasks every day.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Gained an in-depth understanding of product and service information and maintained it in order to provide knowledgeable and educated responses to a variety of customer questions.
  • Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.

Education

Some college (No degree) - Business

Inver Hills Community College
Inver Grove Heights, MN

Associate of Applied Science - Accounting

Minneapolis Business College
Roseville, MN
01.1992

Skills

  • DNA experience
  • Transaction processing
  • Clerical support
  • Self-motivated
  • Problem-solving
  • Strong verbal communication
  • Exceptional customer service
  • Patience and empathy
  • Listening and comprehension
  • Confidentiality and discretion

Timeline

Float Teller

Blaze Credit Union
07.2024 - Current

Bingo/Pull tab seller/Machine operator

South Robert Street Business Association
02.2013 - 01.2024

Senior Customer Service Specialist

Thomson Reuters
06.1994 - 08.2022

Associate of Applied Science - Accounting

Minneapolis Business College

Some college (No degree) - Business

Inver Hills Community College

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