Jessica Langenburg
Wolverine,Michigan
Summary
Dynamic grooming professional with extensive experience at J’s Paw Spa and Grooming for Good, excelling in animal handling and customer service. Recognized for enhancing client retention through exceptional care and communication. Proven ability to mentor staff and implement effective grooming techniques, ensuring a safe and welcoming environment for pets and their owners.
Overview
9
9
years of professional experience
Work History
Groomer
Grooming for Good
Waters MI
06.2021 - Current
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Cleaned cat and dog ears to prevent ear infections.
- Trimmed nails using clippers and grinders.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Mentored new groomers to enhance their skills and acclimate them to the salon environment.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Dematted dogs and trimmed hair in ears and between paw pads.
Grooming Teacher
Grooming for Good
Waters MI
06.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Grooming Manager
Grooming for Good
Waters MI
06.2021 - Current
- Assessed employee performance through regular evaluations, providing constructive feedback to support professional growth and development.
- Increased client retention by providing excellent customer service and addressing concerns promptly and professionally.
- Ensured compliance with all state regulations regarding animal care in a grooming facility, minimizing potential liability risks.
- Achieved consistent financial growth by monitoring expenses closely, identifying areas for cost reduction without sacrificing quality or customer satisfaction.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Fostered a positive work environment through effective communication and teamwork among staff members.
- Recruited and trained staff to offer grooming services for diverse animals.
- Established strong relationships with clients through regular communication, leading to numerous referrals from satisfied customers.
Grooming Salon Manager
J’s Paw Spa Your Pet My Priority
Wolverine, MI
02.2017 - Current
- Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.
- Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
- Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
- Collaborated effectively with team members to provide seamless service from check-in to pick-up, enhancing overall client experience.
- Managed financial operations efficiently, tracking expenses closely and maximizing profitability of the salon.
- Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
House and Pet Sitter
J’s Paw Spw
Wolverine, MI
01.2017 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Improved client satisfaction by providing attentive and personalized house and pet sitting services.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Administered medications to pets as per owner instructions, ensuring their health and well-being during their owners'' absence.
- Enhanced the comfort of pets during their owner''s absence by adapting to each animal''s routine and preferences.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Cared for houseplants by frequently watering during owners' absence.
- Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
Education
Grooming Certificate - Pet Grooming
Penn Foster Career School
Scranton, PASkills
- Kennel cleaning and sanitation
- Animal handling expertise
- Problem-solving
- Teeth cleaning
- Nail trimming and filing
- Customer service
- Proper bathing procedures
- Hair mat removal
- Ear cleaning and plucking
- Coat care
- Skin and coat care
- Sanitary area trimming
- Continuing education participation
Timeline
Groomer
Grooming for Good
06.2021 - Current
Grooming Teacher
Grooming for Good
06.2021 - Current
Grooming Manager
Grooming for Good
06.2021 - Current
Grooming Salon Manager
J’s Paw Spa Your Pet My Priority
02.2017 - Current
House and Pet Sitter
J’s Paw Spw
01.2017 - Current
Grooming Certificate - Pet Grooming
Penn Foster Career School