Jessica Lanni

• Explained terms and conditions of policies to customers inquiring about home, auto, life, recreational, and other insurance.
• Assisted clients in all necessary paperwork for signing up for a policy, as making claims, and servicing their existing policies to fit their ever changing needs.
• Provided coverage option information to assist clients in protecting assets.
• Developed and implemented promotional strategies to increase customer base.
• Maintained organized and thorough records of all clients, policies, claims, and payouts.
• Cultivated interpersonal skills by building positive relationships with others.
• Managed time efficiently in order to complete all tasks within deadlines.
• Reviewed existing policies to determine whether changes needed to be made
• Maintained fiduciary responsibility by calculating premiums, establishing payment methods for sales, finalizing sales, and collecting necessary deposits.
• Proven ability to develop and implement creative solutions to complex problems.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Conducted annual reviews of existing policies to update information.
• Maintain a professional positive attitude.
• Obtain and review information to ensure I am adhering to laws, standards, and regulations to protect sensitive information as well as ensure the security of all personal and financial information of clientele.
• Complete continued education courses to maintain State of Alaska LSP Insurance licenses.
• Licensed by the State of Alaska - Licensed Sales Producer. Holding 2 licenses under the same number. 1.Property and Casualty. 2.Life and Health.

I was honored to work within this local family-oriented business as a Customer Service Representative.

• Responsible for maintaining a clean, energetic, organized workspace while providing detailed product knowledge, promoting, and excellent customer service to the clientele served.
• Greeting and interacting with customers in a professional and friendly manner via phone and in person, to successfully help find their specific product needs to fit their lifestyle.
• Obtaining detailed knowledge of merchandise, products, promotions and sales; suggesting and explaining options for customers’ based on their needs.
• Operating point-of-sale software efficiently and handling monies appropriately to complete sales transactions.
• Working closely with a team; Communicating effectively with coworkers, working together to complement each other’s skills, all while having a great time and maintaining a positive, vibrant, welcoming professional environment
• Promoting, organizing, and maintaining inventory at proper levels on the sales floor.
• Recognizing possible security risks and theft situations; utilizing organizing skills and everyday knowledge on how to prevent these situations for occurring, as well as utilizing assistance from management and team members to handle an ongoing theft situation.
• Heavy lifting, stocking merchandise, and inventory assistance for both the warehouse and sales floor needs
• Ensuring the sales floor is clear of hazards and adheres to all safety standards
• Assisting with inventory as needed.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Cleaning, organizing, and completing not only tasks assigned, but completing detailed tasks as needed

Supervisor: Steve Johnson (907) 452 3458

• Worked with the Tanana, Upper Yukon, and Military Zones regarding payroll, performing a variety of administrative services including correspondence, filing, and duplication of materials, and providing program support to the Zone Fire Business Lead with various fire incident support tasks
• Analyze, modify, and develop Standard Operating Procedures for the Casual Pay program, equipment hires and payment, and Incident Business Management for Type 3, 4, and 5 Finance Advisor
• Perform as a Type 3, 4, and 5 Finance Advisor
• Prepare and review documentation for village pack testing
• Audit and proves time and hiring documentation for Type 2 and Volunteer Fire Crews
• Hire and proves documentation for Administratively Determined (AD) employees (W-4, I-9, SF-1199A, etc...)
• Establish, maintain, and secure personnel folders on casual workers ensuring employment records are updated annually
• Provide support with final fire package documentation and storage
• Process Incident Business Management documents
• Process regular government employee time and attendance
• Utilize the Financial System to reallocate charge card transactions, produce reports, and perform financial duties
• Establish, maintain, and secure payroll and charge card files for regular government employees
• Receive and respond to all incoming calls and emails in a professional manner
• Generate crew packets and Crew Representative Packets for multiple fire incidents
• Participate in daily incident briefings
• Provide program support by training employees on Zone procedures and Incident Business practices
• Collect, review, and audit equipment and vendor billings for completeness and accuracy prior to submission to the National Operations Center (NOC)
• Coordinate record management procedures with Zone Business Lead and AFS Administrative Officer
• Assemble, process, and audit payroll for all local Fire support personnel
• Supervisor: Aleshia Purcell (907-888-5210)

• Accounts for monies collected/ Safeguard funds
• Pre-Check and prepare equipment for customers
• Utilize Financial System to reallocate charge card transactions, produce reports, and perform financial duties
• Establish, maintain, and secure payroll and charge card files for regular employees
• Receive and respond to all incoming calls and emails in professional manner
• Provide detailed customer service and follow-ups to ensure customer satisfaction, while catering to all Military personnel
• Reconcile inventory, profit, and employee payroll
• Maintain a positive and professional work environment
• Provide budget tracking, memorandums, briefings, and updates
• Work directly with the US Army and support related programs while representing MWR
• Knowledge and utilization of the chain of command
• Knowledge of computer software
• Transcribe correspondence and reports in proper format
• Maintains records, files, and statistical data
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Established administrative work procedures to track staff's daily tasks.

• Supervised a group of three to five individuals in manufacturing and distribution of gems, stones, and hand-crafted jewelry
• Maintain a business in all financial and production aspects
• Responsible for purchase and handling of inventory
• Provide detailed customer service and follow-ups to ensure customer satisfaction
• Reconcile inventory, profit, and employee payroll
• Knowledge of raw products
• Utilize Financial Systems to reallocate charge card transactions, produce reports, and perform financial duties
• Establish, maintain, and secure payroll and charge card files for regular employees
• Receive and respond to all incoming calls and emails in a professional manner
• Accept and generate custom orders daily
• Schedule private and public parties
• Establish and maintain a vibrant sales environment
• Advertise products with a professional attitude
• Assemble and disassemble showcases at outdoor events
• Maintain a friendly and professional work environment
• Travel for seasonal events
• Ensure company policies and procedures
• Reason for Leaving: This was a seasonal business I loved very much but it was time to move on

• Acted as the sole point of contact for all sales and employee matters
• Maintain business in all financial and production aspects
• Responsible for purchase, handling, and distribution of inventory
• Provide detailed customer service and follow-ups to ensure customer satisfaction
• Reconcile inventory, profit, and employee payroll
• Audit and reconcile credit card transactions
• Produce and deliver weekly financial reports to the owner
• Extensive knowledge of cell phone accessories
• Accept and generate custom orders daily
• Establish and maintain a vibrant sales environment
• Advertise products with a professional attitude
• Assemble and disassemble showcases at outdoor events
• Maintain a friendly and professional work environment
• Travel for seasonal events
• Ensure company policies and procedures
• Supervisor: Lisa Martin (406) 871-3895

• Responsible for completing detailed tasks
• Removal and disposal of hazardous byproducts
• Extensive knowledge of equipment and materials
• Restoration within family residence and business offices
• Acquire and use knowledge of OSHA safety regulations
• Supervisor: Gabrielle Dahl (907)-978-0191
• Okay to contact this Supervisor: Yes

• Worked in conjunction with professional carpenters on a long-term contract to construct a family residence
• Responsible for completing detailed tasks in an efficient manner
• Extensive knowledge of power tools
• Sanding and staining
• Removal and disposal of hazardous byproducts
• Acquire and use knowledge of OSHA safety regulations
• Maintain a strong work ethic and positive atmosphere
• Supervisor: Jeff Hansen