Jessica LaPointe
Rio Rancho
Summary
Background includes experience in operational efficiency, with a focus on process improvement and quality control. Developed strategies to enhance inventory management and ensure compliance with safety policies. Demonstrated ability to troubleshoot technical issues and maintain accurate documentation related to operational activities. Skills in customer service and vendor coordination contribute to effective communication and problem resolution in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Operations Team Member
Lasting Paws Pet Memorial
Albuquerque
02.2024 - Current
- Developed and implemented processes to improve operational efficiency.
- Assisted in the preparation of daily, weekly, and monthly reports.
- Troubleshot technical issues arising from software used in operations activities.
- Performed data entry for tracking purposes within the organization's systems.
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Provided customer service support for inquiries regarding operations-related issues.
- Coordinated with vendors to ensure timely delivery of goods.
- Monitored inventory levels and adjusted as necessary.
- Ensured accuracy of all paperwork associated with operational activities.
- Investigated customer complaints and took corrective action where needed.
- Managed customer inquiries related to product availability, shipping times, and order status.
- Conducted quality control checks to maintain standards and meet compliance requirements.
- Utilized ERP systems to track inventory movements and generate performance insights.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Managed inventory levels to ensure optimal stock availability for ongoing operations.
- Developed and suggested new strategies and tactics for improvements.
- Prepared and presented regular reports on inventory status, discrepancies, and replenishment needs.
- Assisted in the resolution of operational issues affecting production or delivery timelines.
- Supported the onboarding and training of new operations staff.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and reviewed records and metrics to understand company performance.
Skills
- Customer service
- Quality control
- Vendor coordination
- Employee training
- Performance metrics
- Complaint resolution
- Communication skills
- Cross-functional communication
- Process documentation
- Standard operating procedures
- Scheduling expertise
- Technical aptitude
- Safety policies
- Continuous improvement
- Safety procedures
- Workload prioritization
- Freight handling
- Verbal and written communication
- Supply ordering
- Team leadership
- Self motivation
- Decision-making
- Problem-solving aptitude
- Strategic planning
- Excellent communication
Timeline
Operations Team Member
Lasting Paws Pet Memorial
02.2024 - Current