Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Larin

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Host / Server /Manager on Duty

Paris Bistro // Katrina
08.2019 - Current
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Used cash registers and calculators to prepare bills, accept payments and make change.

Softlines Associate

Sears
03.2018 - 06.2019
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

Softlines Associate

Target
11.2017 - 03.2018
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Help customers try on or fit merchandise
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Ticket, arrange and display merchandise to promote sales
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Softlines Associate

Kohl's Fox Valley
07.2017 - 11.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
  • Issue receipts, refunds, credits, or change due to customers
  • Count money and audit money drawers
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Help customers try on or fit merchandise
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Exchange merchandise for customers and accept returns.

Grocery Clerk

Jewel-Osco
07.2016 - 08.2017
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Pack customer purchases in bags or cartons
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Stamp, attach, or change price tags on merchandise, referring to price list
  • Receive, open, unpack and issue sales floor merchandise
  • Clean display cases, shelves, and aisles
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Education

High School Diploma - General study

Neuqua Valley High School
Naperville, IL
05.2015

Skills

  • Guest complaint resolution
  • Interactive communication skills
  • Customer Service
  • Event Coordination
  • Effective Time Management
  • Hospitality service expertise
  • Seating arrangements
  • Reservations Management
  • Cleaning and sanitation
  • Beverage Preparation
  • Food safety understanding
  • Team Collaboration
  • Guest Greeting and Seating
  • Reservations
  • Retail Merchandising
  • Fluent in English
  • Positive Customer Engagement

Languages

English
Full Professional

Timeline

Host / Server /Manager on Duty

Paris Bistro // Katrina
08.2019 - Current

Softlines Associate

Sears
03.2018 - 06.2019

Softlines Associate

Target
11.2017 - 03.2018

Softlines Associate

Kohl's Fox Valley
07.2017 - 11.2017

Grocery Clerk

Jewel-Osco
07.2016 - 08.2017

High School Diploma - General study

Neuqua Valley High School

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Jessica Larin