Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESSICA LA ROSA

Margarita
Miami,Florida

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Ambitious [Job Title] with [Number] years of experience and passion for local [Type] industry. Personable, experienced with conflict resolution and sensitive to others' needs. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in [Language] with solution-oriented approach. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Front Desk Receptionist

Cano Health
Miami Gardens, FL
05.2022 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Coordinated pick-up and delivery of express mail services.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Transcribed phone messages and relayed to appropriate personnel.

Front Desk Receptionist

La Colonia Medical Center
Miami, FL
03.2019 - 03.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Coordinated pick-up and delivery of express mail services.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Bookkeeper

Turf Management Inc
Miami, FL
02.2017 - 08.2018
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Maintained and processed invoices, deposits and money logs.

Customer Service Representative

Irrigation And Landscaping Estimator
Miami, FL
03.2015 - 07.2016
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Education

High School Diploma -

Hialeah Gardens High School
Miami, FL
05.2013 - 05.2013

Skills

Telephone etiquette

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Timeline

Front Desk Receptionist

Cano Health
05.2022 - Current

Front Desk Receptionist

La Colonia Medical Center
03.2019 - 03.2022

Bookkeeper

Turf Management Inc
02.2017 - 08.2018

Customer Service Representative

Irrigation And Landscaping Estimator
03.2015 - 07.2016

High School Diploma -

Hialeah Gardens High School
05.2013 - 05.2013
JESSICA LA ROSAMargarita