Jessica Larson
Rose Hill,NC
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
Work History
Teacher/Director, Office Manager
Dancer’s Corner
08.2007 - Current
- Developed strong relationships with over 500 students and their parents by maintaining open lines of communication
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Created safe and nurturing classroom environment that promoted emotional well-being and artistic growth for all students. Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents.
- Supported students in developing social skills through structured activities and positive reinforcement techniques. Identified struggling students and provided additional support through modified lesson plans and teaching styles. Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Enhanced dance team collaboration through regular communication, goal setting, and performance evaluations.
- Established culture of continuous improvement by fostering open communication channels and empowering students to voice their ideas.
- Improved project efficiency with strategic planning and time management practices.
- Increased company efficiency by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Interacted well with customers to build connections and nurture relationships. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel/student records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed policy manuals outlining procedures and guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased customer engagement through social media. Successfully built loyal following by consistently sharing valuable content that resonated with target audience. Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed marketing content such as brochures, promotional materials, and advertisements for social media.
- Provided information and policies to customers upon inquiry and answered questions via phone, email, or online chat. Described product and service details to customers to provide information on benefits and advantages. Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Supported colleagues during periods of high demand or staff shortages, displaying strong teamwork mentality.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties. Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Investigated and resolved customer inquiries and complaints quickly. Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
Substitute Teacher
Pender County Schools
02.2007 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept 18-30 students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities for 50+ students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Monitored student behavior and administered discipline as needed.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
High School Diploma -
Pender High School
BurgawAssociate of Science - Computer Information Systems
Ashworth College
Norcross, GA12.2025
Skills
- Scheduling, Schedule Management
- Organizational Skills, Self Motivation, Time Management
- Office Management, Mail handling
- Computer Skills, Data Entry, Microsoft Office
- Technical Support, Live chat support
- Bookkeeping, Budget Planning
- Planning and Coordination, Attention to Detail, Multitasking Abilities, Task Prioritization
- Approachable leader, Adaptable and Flexible, Balanced Work Ethic,Problem-solving skills
- Customer Engagement, Online chat and email,
- Customer Service, Active Listening, Effective Communication, Phone Etiquette
Timeline
Teacher/Director, Office Manager
Dancer’s Corner
08.2007 - Current
Substitute Teacher
Pender County Schools
02.2007 - 03.2020
High School Diploma -
Pender High School
Associate of Science - Computer Information Systems
Ashworth College