JessiCa Larson
Lake Stevens,WA
Summary
To obtain a full-time position and to be able to move towards being promoted within the company Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
Beck Roofing LLC
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Assistant General Manager
Ram and Brewery
02.2023 - 01.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Assistant Manager
Red Robin
08.2021 - 01.2023
- Supervised and directed staff in daily work assignments to maximize productivity
- Interviewed, hired, and counseled qualified wait staff and kitchen staff
- Trained new staff on customer service skills, food & beverage knowledge, and health & safety standards
- Evaluated staff performance and provided constructive feedback to improve productivity
- Handled light and in-depth customer service issues
- Created innovated ideas to improve productivity and workflow
- Placed orders for necessary goods such as food, drinks, cleaning products
- Ensure maintenance of proper cleanliness in all areas of kitchen and front of house
- Serve alcoholic and non-alcoholic drinks and ring up orders in point of sale system
- Accurately stock food bar, walk-in fridge, dining area and counter areas
Education
Medical Assisting Certificate -
Everest College
06.2010
High School Diploma -
Cascade High School
06.2006
Skills
- Communication skills
- Customer service
- Works well under pressure
- Employee relations
- Problem solver
- Motivational leader
Scheduling
Inventory Control
Staff Management
Training and coaching
Computer Skills
Task Delegation
Goal Setting
References
References upon requests
Certification
- First Aid/CPR/AED Certification
- ServSafe Food Protection Manager Certification -
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
- Liquor License
Timeline
Office Manager
Beck Roofing LLC
05.2024 - Current
Assistant General Manager
Ram and Brewery
02.2023 - 01.2024
Assistant Manager
Red Robin
08.2021 - 01.2023
High School Diploma -
Cascade High School
- First Aid/CPR/AED Certification
- ServSafe Food Protection Manager Certification -
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
- Liquor License
Medical Assisting Certificate -
Everest College
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