Jessica Larson
Olympia,WA
Summary
Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Manager
Army and Air Force Exchange Services
Joint Base Lewis Mcchord, WA
01.2024 - Current
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved customer complaints promptly in a professional manner.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Updated restaurant policies and procedures as needed to improve workflow and efficiency.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Assigned tasks and monitored progress of all kitchen personnel.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Collaborated with health inspectors to address any compliance issues promptly.
- Maintained records of food inventory, supplies, and equipment.
- Monitored quality of dishes served by tasting them periodically throughout the day.
- Assisted staff by serving food and beverages or bussing tables.
- Adhered to company food, safety, quality and sanitation policies.
- Trained new employees to perform duties.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Assisted in planning and executing special events and catering services.
- Analyzed sales data and financial reports to identify trends and areas for improvement.
Food Service Supervisor
Army and Air Force Exchange Services
Joint Base Lewis Mcchord, WA
04.2021 - 12.2023
- Prepared variety of foods according to exact instructions and recipe specifications.
- Performed continuous evaluations of employee performance and service levels.
- Monitored actions of staff and customers to uphold health and safety standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Adhered to company food, safety, quality and sanitation policies.
- Worked closely with management team to develop promotional campaigns or other marketing efforts aimed at increasing sales volumes.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
Education
High School Diploma -
Seminole High School
Seminole, TX05-2018
Skills
- Hiring procedures
- Purchasing
- Production records
- Hiring standards
- Department growth
- Kitchen operations management
- Waste reduction
- Ordering supplies
Accomplishments
- Received two awards in my first year of restaurant management for store improvement and team building.
- Promoted to supervisory position six months following my initial hire date.
- Considered for multiple promotions and opportunities to move up after less than 3 years in a supervisory role.
Certification
- ServSafe Management certification
- Exchange Restaurant Operations Management Academy
- Subway Basic Management Training
Timeline
Food Service Manager
Army and Air Force Exchange Services
01.2024 - Current
Food Service Supervisor
Army and Air Force Exchange Services
04.2021 - 12.2023
High School Diploma -
Seminole High School
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