Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Latone

Spencerport,NY

Summary

Dedicated administrative assistant with a strong commitment to delivering exceptional customer service and effective decision-making. Proven ability to manage multiple tasks efficiently, demonstrating excellent communication and computer skills. Highly organized and meticulous, adept at scheduling and documentation, with a solid background in data entry and project deadline management. Aiming to leverage these core competencies in a fast-paced environment while supporting organizational goals.

Overview

10
10
years of professional experience

Work History

Deputy Internal Claims Auditor

Gates Chili Central School District
Rochester, NY
03.2023 - Current
  • Prepared detailed reports summarizing audit findings, conclusions, and recommended actions.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Reviewed and audited claims to identify errors or discrepancies in the documentation.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Investigated questionable claims to determine payment authorization.
  • Processed claims payments and denials in accordance with company procedures.
  • Identified trends in fraudulent or incorrect claims payments through analysis of audit results.

Deputy District Treasurer

Gates Chili Central School District
Rochester, NY
07.2022 - Current
  • Monitored cash flow and investments in order to maximize return on investment while minimizing risk.
  • Evaluated collection reports to determine collections status and outstanding balance amounts.
  • Prepared aging reports to identify past due accounts.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Responsible for entering customer payments into the accounting software system.
  • Communicated effectively with clients to ensure timely collections.
  • Examined customer payment history and coordinated collections arrangements.
  • Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
  • Reconciled bank statements on a regular basis to ensure accuracy of financial records.
  • Received and recorded cash, checks and transfers.
  • Generated monthly financial reports for management review.
  • Utilized accounting software for efficient management of receivables.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.

Receptionist

Gates Chili Central School District
Rochester, NY
02.2022 - 07.2022
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Responded to inquiries from internal staff members regarding office operations.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Verified visitors' identification cards before allowing access to the building.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Updated daily log book with information about visitors entering the premises.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Cosmetologist

Techniques Hair Studio
Rochester, NY
07.2015 - 02.2022
  • Support reception efficiency by taking phone calls
  • Keep work areas, tools and equipment clean and properly sanitized
  • Schedule appointments and collect payments
  • Provide haircuts, colors, perms, highlights
  • Average 4 to 6 clients per day
  • Help and maintain the product displays
  • Ability to provide a top customer service experience to all clients
  • Strong manual dexterity to manipulate a cosmetologist's tools
  • Merchandising and ability to sell retail products to clients
  • Strong time management skills
  • Ability to prioritize and complete a wide variety of tasks throughout the day
  • Patience and listening skills to respond appropriately and interact positively with upset customers
  • Provide excellent interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive

Shift Manager

McDonald's
Spencerport, NY
06.2015 - 11.2019
  • Effectively led the restaurant with the store manager
  • Responsible for monitoring training and development of new employees on shift
  • Assisted with labor management costs
  • Led the shift by delegating duties, assigning tasks, and following up with all team members
  • Managed time effectively and meet all job responsibilities
  • Maintained a positive work environment for employees and guests
  • Train workers in food preparation, and in sanitation and safety procedures
  • Resolve customer complaints regarding food service
  • Compile and balance cash receipts at the end of a day or shift
  • Count money and make bank deposits
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Perform some food preparation or service tasks such as cooking, cleaning tables, and servicing food and drinks when necessary
  • Establish standards for personnel performance and customer service
  • Coordinate and supervise work of kitchen staff
  • Monitor customer and kitchen areas and reallocate staff duties to maximize coverage, efficiency and customer service
  • Record inventory and labor targets at the end of shift
  • Integrated people skills along with effective customer resolutions to alleviate customer conflicts
  • Demonstrated excellent communication skills between management and crew to ensure all tasks were completed in a timely manner
  • Responsible for opening and closing the building according to expectations of the management team
  • Use computers for various applications, such as database management or word processing
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions

Education

High School -

Churchville-Chili High School
06-2015

Cosmetology License - 1,000 hour program

Boces 2 WeMoCo Technical School
06-2015

Skills

  • Microsoft Office proficiency
  • Customer service
  • Excellent communication skills
  • Proper phone etiquette
  • Time management
  • Office suite knowledge
  • Strong problem solver
  • Meticulous attention to detail
  • Personal document management
  • Natural leader
  • Service-oriented
  • Inventory control and record keeping
  • Strong work ethic
  • Passion for customer satisfaction
  • Results-oriented
  • Marketing and advertising
  • Strong ability in analyzing information and providing solutions to problems

References

References available upon request.

Timeline

Deputy Internal Claims Auditor

Gates Chili Central School District
03.2023 - Current

Deputy District Treasurer

Gates Chili Central School District
07.2022 - Current

Receptionist

Gates Chili Central School District
02.2022 - 07.2022

Cosmetologist

Techniques Hair Studio
07.2015 - 02.2022

Shift Manager

McDonald's
06.2015 - 11.2019

High School -

Churchville-Chili High School

Cosmetology License - 1,000 hour program

Boces 2 WeMoCo Technical School
Jessica Latone