Jessica Latone
Spencerport,NY
Summary
Dedicated administrative assistant with a strong commitment to delivering exceptional customer service and effective decision-making. Proven ability to manage multiple tasks efficiently, demonstrating excellent communication and computer skills. Highly organized and meticulous, adept at scheduling and documentation, with a solid background in data entry and project deadline management. Aiming to leverage these core competencies in a fast-paced environment while supporting organizational goals.
Overview
10
10
years of professional experience
Work History
Deputy Internal Claims Auditor
Gates Chili Central School District
Rochester, NY
03.2023 - Current
- Prepared detailed reports summarizing audit findings, conclusions, and recommended actions.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Analyzed balance sheets for mistakes and inaccuracies.
- Reviewed and audited claims to identify errors or discrepancies in the documentation.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Investigated questionable claims to determine payment authorization.
- Processed claims payments and denials in accordance with company procedures.
- Identified trends in fraudulent or incorrect claims payments through analysis of audit results.
Deputy District Treasurer
Gates Chili Central School District
Rochester, NY
07.2022 - Current
- Monitored cash flow and investments in order to maximize return on investment while minimizing risk.
- Evaluated collection reports to determine collections status and outstanding balance amounts.
- Prepared aging reports to identify past due accounts.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Responsible for entering customer payments into the accounting software system.
- Communicated effectively with clients to ensure timely collections.
- Examined customer payment history and coordinated collections arrangements.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Reconciled bank statements on a regular basis to ensure accuracy of financial records.
- Received and recorded cash, checks and transfers.
- Generated monthly financial reports for management review.
- Utilized accounting software for efficient management of receivables.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Receptionist
Gates Chili Central School District
Rochester, NY
02.2022 - 07.2022
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Responded to inquiries from internal staff members regarding office operations.
- Developed and maintained a filing system for essential documents, improving office organization.
- Sorted incoming mail and directed to correct personnel each day.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Verified visitors' identification cards before allowing access to the building.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated daily log book with information about visitors entering the premises.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Cosmetologist
Techniques Hair Studio
Rochester, NY
07.2015 - 02.2022
- Support reception efficiency by taking phone calls
- Keep work areas, tools and equipment clean and properly sanitized
- Schedule appointments and collect payments
- Provide haircuts, colors, perms, highlights
- Average 4 to 6 clients per day
- Help and maintain the product displays
- Ability to provide a top customer service experience to all clients
- Strong manual dexterity to manipulate a cosmetologist's tools
- Merchandising and ability to sell retail products to clients
- Strong time management skills
- Ability to prioritize and complete a wide variety of tasks throughout the day
- Patience and listening skills to respond appropriately and interact positively with upset customers
- Provide excellent interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
Shift Manager
McDonald's
Spencerport, NY
06.2015 - 11.2019
- Effectively led the restaurant with the store manager
- Responsible for monitoring training and development of new employees on shift
- Assisted with labor management costs
- Led the shift by delegating duties, assigning tasks, and following up with all team members
- Managed time effectively and meet all job responsibilities
- Maintained a positive work environment for employees and guests
- Train workers in food preparation, and in sanitation and safety procedures
- Resolve customer complaints regarding food service
- Compile and balance cash receipts at the end of a day or shift
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Perform some food preparation or service tasks such as cooking, cleaning tables, and servicing food and drinks when necessary
- Establish standards for personnel performance and customer service
- Coordinate and supervise work of kitchen staff
- Monitor customer and kitchen areas and reallocate staff duties to maximize coverage, efficiency and customer service
- Record inventory and labor targets at the end of shift
- Integrated people skills along with effective customer resolutions to alleviate customer conflicts
- Demonstrated excellent communication skills between management and crew to ensure all tasks were completed in a timely manner
- Responsible for opening and closing the building according to expectations of the management team
- Use computers for various applications, such as database management or word processing
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Education
High School -
Churchville-Chili High School
06-2015
Cosmetology License - 1,000 hour program
Boces 2 WeMoCo Technical School
06-2015
Skills
- Microsoft Office proficiency
- Customer service
- Excellent communication skills
- Proper phone etiquette
- Time management
- Office suite knowledge
- Strong problem solver
- Meticulous attention to detail
- Personal document management
- Natural leader
- Service-oriented
- Inventory control and record keeping
- Strong work ethic
- Passion for customer satisfaction
- Results-oriented
- Marketing and advertising
- Strong ability in analyzing information and providing solutions to problems
References
References available upon request.
Timeline
Deputy Internal Claims Auditor
Gates Chili Central School District
03.2023 - Current
Deputy District Treasurer
Gates Chili Central School District
07.2022 - Current
Receptionist
Gates Chili Central School District
02.2022 - 07.2022
Cosmetologist
Techniques Hair Studio
07.2015 - 02.2022
Shift Manager
McDonald's
06.2015 - 11.2019
High School -
Churchville-Chili High School
Cosmetology License - 1,000 hour program
Boces 2 WeMoCo Technical School
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