Jessica Lauderdale
Las Vegas,NV
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
15
15
years of professional experience
Work History
Guest Service & Office Manager & Accounts Payable
The MS Arts + Entertainment Experience
07.2025 - 11.2025
- Achieved high levels of service quality by effectively managing membership and guest service teams. Developed monthly schedules and executed performance reviews, addressing disciplinary actions to enhance team performance.
- Managed invoice processing for accounts payable, facilitating efficient and accurate vendor payments.
- Oversaw development initiatives and engaged with high-level donors to foster ongoing support.
- Oversaw maintenance of membership database to ensure accuracy. Coordinated membership events to enhance engagement. Implemented follow-up strategies for membership renewal and retention initiatives.
- Supported President + CEO, Chief Administrative Officer, and other department heads in day-to-day operations
Director of Administration (Temporary Contract)
URJ Jacobs Camp
04.2025 - 06.2025
- Achieved improved operational efficiency through effective management of package and driver logs. Enhanced accuracy of log entries, leading to streamlined processes and reduced discrepancies. Fostered collaboration among teams to maintain high standards in log documentation.
- Facilitated inbound phone calls to provide timely assistance and support to clients.
- Managed camper paperwork and forms to streamline operations. Oversaw communication with parents to enhance engagement. Coordinated mass information emails to ensure timely updates.
- Assisted in coordinating events for opening and closing days while supporting department heads in completing assignments. Created schedules and contributed to event marketing efforts.
Associate Director of Patron Services
Village Theatre
02.2024 - 11.2024
- Facilitated support for Director of Patron Services and Operations Administration team.
- Achieved successful management of over 10,000 annual subscriber renewals and new subscriptions. Contributed to the development of impactful marketing materials. Delivered comprehensive reports to finance, front of house, and marketing teams.
- Administered team supervision at two theatre venues, focusing on staff scheduling, conducting reviews, and enforcing disciplinary protocols.
- Managed escalations and coordinated efforts of front of house managers and volunteer usher teams to maintain service excellence.
Operations Director
Glass House Dance
06.2022 - 08.2023
- Oversaw daily communication channels, including emails and phone calls, to facilitate information flow and address team inquiries. Led training sessions for new hires on company protocols to enhance operational efficiency. Evaluated employee performance to identify strengths and areas for development, fostering a culture of continuous improvement.
- Managed escalations and service issues, facilitating effective solutions for client concerns.
- Facilitated client contract management and coordinated all aspects of inbound registration processes.
- Assisted with costume ordering for events. Supported competition registration processes. Coordinated travel arrangements for competition weekend.
Front Office Manager
Willows Lodge
06.2021 - 05.2022
- Achieved high guest satisfaction by leading bell/valet and front desk teams at 4-star resort. Enhanced employee performance through targeted coaching and feedback. Implemented disciplinary actions to maintain team standards. Elevated new hire training to improve job skills and guest service delivery.
- Analyzed and responded to guest concerns from surveys, focusing on improving service quality.
- Successfully streamlined the recruitment process for front desk night audit and valet positions, enhancing team efficiency. Achieved seamless departmental operations by creating and managing effective schedules.
Reservations Manager (ACTING)
Executive Hotel Pacific
07.2019 - 07.2020
- Oversaw guest arrivals and departures to enhance overall experience. Developed and implemented a comprehensive training manual for front desk staff. Conducted audits of third-party bookings to ensure precision and compliance.
- Coordinated evening wine socials, promoting guest interaction while delivering concierge service support.
- Assigned to specialized team responsible for coordinating lodging and meal services for first responders and healthcare professionals affected by COVID-19 quarantine.
Admin Associate
Academy of Magical Arts
05.2017 - 07.2019
- Coordinated dining reservation assistance and effectively resolved questions from members and guests for a prestigious private magic club.
- Assisted with daily administrative tasks including preparation of theater tickets. Communicated guest dining numbers to department leaders. Prepared newsletters and member-only information mailings for distribution.
- Assisted in producing large scale events including the Academy of Magical Arts Award Show and Annual Golf Benefit
Vacation Advisor II
The Walt Disney Company
05.2015 - 04.2017
- Facilitated vacation planning for Disney Vacation Club members, ensuring seamless experiences at domestic and international Disney resorts, Disney Cruise Line, and Adventures by Disney.
Reservation Sales Agent
Walt Disney Travel Co.
05.2014 - 05.2015
- Collaborated with sales team to design personalized vacation experiences at Aulani, a Disney Resort and Spa.
- Coordinated spa excursion and dining reservation processes to enhance guest experiences at Aulani, a Disney Resort and Spa.
- Coordinated Disneyland Resort vacation reservations, enhancing guest experiences with tailored add-on options in Los Angeles and San Diego.
Cruise Vacation Agent
Disney Cruise Line
05.2012 - 12.2013
- Executed comprehensive planning and booking assistance for Disney cruise vacations, utilizing advanced sales and service methodologies.
- Conducted in-depth analysis and problem-solving within a specialized team to address and resolve web issues efficiently.
Opening Team Lead Associate
Disney Store
10.2010 - 05.2012
- Oversaw floor management during peak business hours in a high-volume retail environment.
- Managed team efforts in providing outstanding guest service and strategically arranging floor space in preparation for significant shopping and professional events.
- Managed event operations for celebrity appearances and promotional activities at flagship store, ensuring seamless execution.
Education
Master of Arts - Arts Administration
Southern Utah University
Cedar City, UT12.2026
Master of Science - Hospitality Administration
University of Nevada, Las Vegas
Las Vegas, NV12.2023
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
Starkville, MS08.2020
Skills
- Microsoft Office & Google Suites
- UniFocus
- Dance Studio Pro
- JustCallio
- Asana
- Versai
- Office management
- Data entry
- Customer relations
- Scheduling coordination
- Staff management
- Travel coordination
- Senior leadership support
Timeline
Guest Service & Office Manager & Accounts Payable
The MS Arts + Entertainment Experience
07.2025 - 11.2025
Director of Administration (Temporary Contract)
URJ Jacobs Camp
04.2025 - 06.2025
Associate Director of Patron Services
Village Theatre
02.2024 - 11.2024
Operations Director
Glass House Dance
06.2022 - 08.2023
Front Office Manager
Willows Lodge
06.2021 - 05.2022
Reservations Manager (ACTING)
Executive Hotel Pacific
07.2019 - 07.2020
Admin Associate
Academy of Magical Arts
05.2017 - 07.2019
Vacation Advisor II
The Walt Disney Company
05.2015 - 04.2017
Reservation Sales Agent
Walt Disney Travel Co.
05.2014 - 05.2015
Cruise Vacation Agent
Disney Cruise Line
05.2012 - 12.2013
Opening Team Lead Associate
Disney Store
10.2010 - 05.2012
Master of Arts - Arts Administration
Southern Utah University
Master of Science - Hospitality Administration
University of Nevada, Las Vegas
Bachelor of Science - Interdisciplinary Studies
Mississippi State University