Jessica Lauro
Rockville,MD
Summary
Highly talented professional with expertise in developing new opportunities, gaining competitive advantage, identifying effective strategies, improving decision-making and boosting organizational performance. Strong commitment to cross-functional communication, timeliness, accuracy, and professionalism. Organized in managing and executing assignments, tasks and special projects and meeting all project goals. Competent Director of Communications with 10+ years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.
Overview
16
16
years of professional experience
Work History
Medical Billing /Coordinator/Director of Communications
Physician Associates
06.2018 - Current
- Supervise onboard meetings with New Vendors
- weekly meetings with vendors
- Event planning
- Coordinating building workshops
- Contact insurance carriers or other responsible parties to confirm payment dates and details
- Handle all claims on denials, rejections, and no response work queue and follow up, review and document accordingly
- Make adjustments to patient and insurance accounts
- Accurately apply payments to patient account
- Perform timely and accurate submission of claims
- Send secondary claims upon processing of primary insurance when necessary
- Contact patients for updated insurance information when necessary
- Answer and resolve patient billing inquiries
- Insure office practices are in compliance with HIPPA regulations.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
Patient Care Coordinator
Bethesda Chevy Chase Root Canal Specialists
02.2017 - 06.2018
- Maintain patient records to the highest level of confidentiality using HIPAA standards
- Perform routine clerical and administrative functions such as drafting correspondence, organizing and maintaining paper and electronic files
- Conduct marketing through website redesign, optimize local listings, and email marketing campaigns
- Established rapport and relationships with patients and external partners to cross-train and support medical staff
- Monitored logistics for patient intake and implementation of proposed courses of treatment
- Acted as the main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to ensure excellent and direct individualized patient care.
Operations Manager
Ortho Bethesda
09.2013 - 02.2017
- Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning
- Play a significant role in long-term planning, including an initiative geared toward operational excellence
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations
- Administered budgeting, financial operations and payroll activities to effective business accounting.
Front Desk Receptionist
Medical Access, Urgent Care Center
05.2008 - 09.2013
- Obtain referrals/authorizations, verify insurances, call in prescriptions, schedule appointments
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Monitored office supplies by checking inventory on monthly basis and placed orders whenever stock appeared low
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
University of Maryland University College
Rockville, MDHigh School Diploma -
Rockville High School
Rockville, MD01.2007
Skills
- Administrative supervision
- Strategic planning
- Organizational standards
- Self-motivated with excellent customer service skills
- Ability to handle complaints
- Bilingual English / Spanish
- Accounts Receivable Management
- Organizational Abilities
- Data Entry Accuracy
- Payment Posting Abilities
Languages
Organizational standards
Bilingual English/Spanish
Timeline
Medical Billing /Coordinator/Director of Communications
Physician Associates
06.2018 - Current
Patient Care Coordinator
Bethesda Chevy Chase Root Canal Specialists
02.2017 - 06.2018
Operations Manager
Ortho Bethesda
09.2013 - 02.2017
Front Desk Receptionist
Medical Access, Urgent Care Center
05.2008 - 09.2013
University of Maryland University College
High School Diploma -
Rockville High School