JESSICA LAVOIE-HUERTAS
Palm Springs,FL
Summary
Dynamic Medical Assistant with extensive experience at the Orthopedic Center of Palm Beach County, excelling in patient scheduling and clinical documentation. Proven ability to enhance workflow efficiency and improve patient care through effective communication and HIPAA compliance. A reliable team player skilled in electronic medical records and vital sign monitoring.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
1
1
Certification
Work History
Medical Assistant
Orthopedic Center of Palm Beach County
2010 - 2018
- Assisted physicians in patient examinations and procedures to ensure efficient workflow.
- Managed patient scheduling and coordinated appointments to optimize clinic operations.
- Prepared and maintained accurate patient records using electronic health record systems.
- Educated patients about orthopedic conditions, treatment plans, and post-operative care instructions.
- Coordinated patient appointments and managed electronic health records to enhance workflow efficiency.
- Assisted with vital sign measurements and patient history documentation, ensuring accurate data collection.
- Supported healthcare providers during examinations, facilitating effective communication and patient comfort.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Submit insurance documentation for medications and surgical procedures.
Medical Referral Specialist/Receptionist
Medical Specialist of the Palm Beaches
2001 - 2010
- Coordinated patient referrals to specialists, ensuring timely appointments and improved patient access to care.
- Verified insurance eligibility and benefits, enhancing accuracy in referral processes and minimizing billing issues.
- Managed incoming referral requests, prioritizing cases based on urgency and patient needs for optimal workflow efficiency.
- Communicated effectively with healthcare providers to gather necessary documentation for seamless referral processing.
- Verified insurance benefits and eligibility for patients procedures before referring clients.
- Obtained prior authorization for office procedures.
Referral Coordinator/Receptionist
Medical Specialist of the Palm Beaches
1991 - 2001
- Coordinated patient referrals to ensure timely access to specialist services.
- Maintained accurate and up-to-date patient records within electronic health record systems.
- Communicated effectively with healthcare providers to clarify referral requirements and processes.
- Assisted patients in navigating insurance authorizations for specialist visits.
- Provided support to clinical staff by managing appointment scheduling for referred patients.
- Conducted follow-ups with patients to confirm appointment attendance and address concerns.
Education
High School Diploma -
Forest HIll High
West Palm Beach, FL01-1992
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Data entry
- Reliable team player
- Procedure assistance
- Electronic medical records
- Medical procedures
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
Orthopedic Center of Palm Beach County
2010 - 2018
Medical Referral Specialist/Receptionist
Medical Specialist of the Palm Beaches
2001 - 2010
Referral Coordinator/Receptionist
Medical Specialist of the Palm Beaches
1991 - 2001
High School Diploma -
Forest HIll High
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