Jessica Lawrence
Louisville,OH
Summary
I am talented and self-motivated in balancing customer needs and company demands. I am committed to building loyalty and long-term relationships with customers and achieving individual goals while going above and beyond for the company. I am articulate, enthusiastic, and results-oriented with a passion for building relationships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Loan Consultant II
Lendmark Financial Services
Alliance, OH
01.2024 - Current
- Delivered exceptional customer service through phone and in-person interactions.
- Underwrote incoming applications, escalating those exceeding approval authority to underwriting team.
- Contacted past due accounts for collections or discuss payment options.
- Managed all title processes, collaborating with title bureau for lien holder and notarizations.
- Sold add-on products, including life and disability insurance, to protect the loan and the customer.
Customer Service Representative
Mariner Finance
Canton, OH
04.2023 - 01.2024
- Provided frontline customer support through prompt responses to incoming calls and emails.
- Submitted loan applications for underwriter verification and recommendations.
- Collected past due loans while ensuring compliance with credit and collateral policies.
- Sold add-ons, including life insurance, AD&D insurance, auto club membership, and unemployment protection.
Bench Jeweler
Rae's Jewelry
Louisville, OH
07.2018 - 04.2023
- Weighed, mixed and melted metal alloys or material and poured molten material into mold to cast models of jewelry.
- Know how to do repairs such as ring sizing, chain repair, prong retipping, stone setting, and many other repairs.
- Specializing in CAD jewelry design with Rhino Gold and Matrix Gold by drawing up the customers and our own store designs.
- Help on the sales floor when needed by waiting on customers with showing and selling jewelry.
Jeweler
Julz
Canton, OH
08.2021 - 08.2022
- Helped sales team accurately price different services and understand job requirements.
- Helped on the sales floor when needed by showing and selling jewelry and add-ons sales.
Teller II
Lake Community Federal Credit Union
Alliance, OH
01.2018 - 07.2018
- Providing excellent customer service along with answering high volume of incoming calls.
- Cashing checks, depositing funds into financial accounts, and making payments for customers.
- Verifying that the vault and the ATM is balanced.
Receptionist
Ohio Eye Alliance
Alliance, OH
07.2017 - 01.2018
- Checked in patients when they arrive as well as making necessary appointments.
- Answering high volume of incoming calls and triaging calls when needed.
- File and pull patients medical results and records when needed.
Lead Teller
KeyBank
Alliance, OH
09.2014 - 05.2017
- Providing excellent customer service and sending potential referrals and cross selling financial products.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Help interview and hire new potential employees along with training once hired.
Shift Lead
Cashland
Alliance, OH
10.2012 - 09.2014
- Cashed checks, handed out small loans, and dealing with high quantity of money on an everyday basis.
- Making sure that the rest of the team are working and staying on tasks that they were assigned to.
- Having to open and close the store as wells as running to the bank when needed.
Trainer
SunAmerica
Alliance, OH
01.2012 - 10.2012
- Train new associates when they were hired in and having to know all of the machinery in plant.
- Having to make sure all work is done correctly before being sent to shipping.
Line Leader
Coastal Pet Products
Alliance, OH
08.2007 - 01.2012
- Train new fellow associates when they are hired in and having to know all of the machinery in my department.
- Having to make sure work is being done and sent out correctly on time.
Education
High School Diploma -
West Branch High School
Beloit05.2007
Skills
- Precious Metals Knowledge
- Jewelry Assembly
- Jewelry Design
- Money Handling
- Check Cashing
- Multi-Line Telephone Skills
- Recordkeeping and Bookkeeping
- Microsoft Office
- Customer Service-Oriented
- Appointment Scheduling
- Data Entry
- Hiring and Training
- Product and Service Sales
- Balance Verification and Reconciliation
Certification
- Accredited Jewelry Professional (AJP) through Gemological Institute of America (GIA)
- Resident Limited Line Credit Insurance License- 2023
- Notary License - 2024
Timeline
Loan Consultant II
Lendmark Financial Services
01.2024 - Current
Customer Service Representative
Mariner Finance
04.2023 - 01.2024
Jeweler
Julz
08.2021 - 08.2022
Bench Jeweler
Rae's Jewelry
07.2018 - 04.2023
Teller II
Lake Community Federal Credit Union
01.2018 - 07.2018
Receptionist
Ohio Eye Alliance
07.2017 - 01.2018
Lead Teller
KeyBank
09.2014 - 05.2017
Shift Lead
Cashland
10.2012 - 09.2014
Trainer
SunAmerica
01.2012 - 10.2012
Line Leader
Coastal Pet Products
08.2007 - 01.2012
High School Diploma -
West Branch High School
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