Jessica Lawrence
Austin,TX
Summary
Dynamic Sales Associate with a proven track record at Nordstrom, excelling in customer service and relationship building. Recognized for achieving monthly sales targets through effective upselling and exceptional product knowledge. Reliable and goal-oriented, I thrive in fast-paced environments, enhancing customer satisfaction and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Sales Associate
Chez Zee American Bistro
06.2022 - Current
- Assisted customers with menu selections and provided detailed product knowledge.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with kitchen staff to ensure timely order delivery.
- Responded promptly to customer inquiries, enhancing overall dining experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Grove
11.2017 - 06.2022
- Implemented strategies for upselling menu items during service shifts.
- Trained new staff on operational procedures and customer service standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored inventory levels and communicated needs to management effectively.
Sales Associate
Nordstrom
10.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Farmers Insurance Agency
04.2021 - 01.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Associate of Arts - Anatomy
Arizona State University
Tempe, AZ06.2000
High School Diploma - Psychology
Columbia River
Vancouver, WA06.1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
Timeline
Sales Associate
Chez Zee American Bistro
06.2022 - Current
Sales Associate
Farmers Insurance Agency
04.2021 - 01.2022
Sales Associate
Nordstrom
10.2020 - 05.2022
Sales Associate
Grove
11.2017 - 06.2022
Associate of Arts - Anatomy
Arizona State University
High School Diploma - Psychology
Columbia River