Jessica Laws
Santa Rosa,CA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Store Manager
Starbucks
05.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
Starbucks
07.2021 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Reported issues to higher management with great detail.
Manager of Customer Operations
Old Navy
08.2015 - 03.2020
- Transformed strategy into standard practice with measurable KPIs.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Streamlined team communication for improved collaboration, leading to faster issue resolution and increased customer retention.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Assessed staffing needs based on workload fluctuations and planned strategic hiring initiatives accordingly.
- Managed daily workflow of the customer support team, ensuring timely response and resolution of customer inquiries.
- Conducted regular performance reviews of direct reports to identify strengths as well as areas requiring additional coaching or mentoring.
- Promoted a culture of continuous improvement by encouraging feedback from staff members and taking action on their suggestions, fostering employee engagement and motivation.
- Maintained thorough documentation of policies and procedures to enhance consistency and transparency across the team.
- Analyzed trends in customer feedback for opportunities to improve products or services offerings, informing product development initiatives.
- Oversaw vendor relationships to ensure optimal service levels at competitive pricing while meeting contractual obligations.
Education
Bachelor of Arts - Project Management
Arizona State University
Tempe, AZ10.2023
Skills
- Problem-Solving
- Training and mentoring
- Customer Service Management
- Team leadership and coaching
- Inventory Control
- Goals and performance
- Root Cause Analysis
- Budget Administration
- Multitasking and Organization
- Task Delegation
- Schedule Management
- Strategic Planning
- Effective Time Management
Timeline
Store Manager
Starbucks
05.2023 - Current
Assistant Store Manager
Starbucks
07.2021 - 05.2023
Manager of Customer Operations
Old Navy
08.2015 - 03.2020
Bachelor of Arts - Project Management
Arizona State University