JESSICA LAYNE-PLUMBOY, CRCM
Hampton,Georgia
Summary
A proven professional with over 30 years of risk management experience within the financial industry, with positions in compliance and federal consumer protection laws and regulations examinations. Demonstrates a high level of expertise in the development, administration and execution of Compliance Risk Assessment programs and executive level reporting and metrics. Excels in interpersonal communications with all levels of management. Consistently demonstrates a high-level of initiative, strategic leadership, and effective decision-making in carrying out duties to a successful conclusion.
Overview
18
18
years of professional experience
Work History
Customer Remediation Program Manager
US Bank
12.2022 - Current
- Oversee the implementation of initiatives, including customer remediation guidance, procedures, and system enhancements
- Completes timely and high-quality oversight activities, including providing credible challenge and recommendations to stakeholders as needed
- Identifies concerns, provides recommendations to business partners, escalating significant items where appropriate
- Leads, plans and completes policy governance oversight to ensure enterprise compliance with the Customer Remediation Policy and established processes and procedures
- Effectively evaluates, researches, and communicates compliance risk management framework risks related to customer remediation activities and decisions.
Director, Enterprise Compliance Risk Assessment Program
MUFG Union Bank N.A.
06.2018 - 12.2022
- Managed Union Bank Compliance Practices, with responsibilities for Regulatory Inventory, Regulatory Change, Issues Management, Compliance Risk Assessments, Policy Governance, Compliance Monitoring Program and Compliance-Oriented Committee and Board-level reporting
- Led the Compliance Risk Assessment Program across MUFG Americas, an organization that includes seven entities/divisions spanning the United States, Canada, and Latin America
- Expanded and enhanced the MUFG Americas Compliance Risk Assessment Program to improve the quality, scope and depth of compliance risk assessments; establishing a consistent Compliance Risk Assessment Program at each entity aligned to the Americas Compliance Program
- Directed the launch of the Annual Compliance Risk Assessment cycle, ensuring that compliance risk assessments were completed in accordance with standards and the published schedule
- Developed, reviewed, and revised the compliance risk assessment policy and program utilized by MUFG professionals in the execution of their compliance risk assessments, and provided stakeholder compliance risk assessment training
- Analyzed, tracked, and reported risk assessment results for the integration of compliance risk assessment results into other compliance activities, including testing and monitoring efforts for all entities
- Completed annual reporting of compliance risk assessment results to the Compliance Risk Management Committee
- Collaborated with technology partners to develop a Compliance Risk Assessment application; automating the enterprise compliance risk assessment process and generating Compliance Risk Assessment results reporting
- Recruited and managed a team of compliance risk assessment program managers
- Facilitated employee growth and professional development by discussing strengths, development opportunities through one-on-one coaching conversations and continuous feedback.
Vice-President, Senior Compliance Officer
MUFG Union Bank N.A.
02.2011 - 06.2018
- Developed, communicated and implemented a compliance risk assessment methodology consistent with the institution's risk management objectives and the development of associated compliance risk assessment policies and procedures
- Oversaw the day-to-day administration of the Union Bank Compliance Risk Assessment program, ensuring consistency with established standards and methodologies
- Provided executive level reporting and metrics related to compliance risk assessment results
- Developed and implemented a compliance risk assessment credible challenge/review process in which critical reviews of compliance risk assessment results were conducted to ensure adherence to the methodology and that compliance risks were prudently addressed
- Developed and maintained an Enterprise Risk and Applicability Inventory, containing the inventory and business unit applicability for laws and regulations within the scope of responsibility of Americas Compliance
- Planned, coordinated, and executed testing review activities, compiling, and analyzing data and formulating and communicating conclusions to senior compliance executives
- Managed junior staff conducting testing reviews and working on special projects
- Served as the regulatory examination liaison; coordinating regulatory agency requests.
Compliance/CRA/Fair Lending Examiner
Federal Reserve Bank of San Francisco
01.2007 - 02.2011
- Examined medium to large banks and problem institutions for compliance with federal consumer protection laws and regulations
- Identified Unfair, Deceptive, Acts and Practices (UDAP) in the management of mortgage escrow accounts
- Identified Fair Lending issues, relative to UDAP, in the credit card balance transfer portfolio
- Conducted Community Reinvestment Act (CRA) performance evaluations, and foreign agency examinations of applicable entities
- Dedicated examiner in-charge for two State Member Banks
- Served as central point of contact (CPC) for both institutions regarding regulatory changes and new product implications
- Directed the conduct of examinations; planned, organized, and controlled the work activities, including supervision of assigned staff
- Prepared, reviewed, and developed effective communications with regulatory officials, boards of directors, and senior management; compiled and analyzed data and formulated conclusions
- Prepared and reviewed comments on findings and recommendations, examination reports, and work papers
- Planned, coordinated, and executed examination activities; assigned, reviewed, and evaluated the work of others.
Education
Bachelor of Arts - Business Administration
The Evergreen State College
Olympia, WASkills
- Time management
- Problem-solving
- Risk Management
- Regulatory Compliance
- Program Leadership
- Attention to Detail
- Stakeholder Communications
- Interpersonal Skills
Timeline
Customer Remediation Program Manager
US Bank
12.2022 - Current
Director, Enterprise Compliance Risk Assessment Program
MUFG Union Bank N.A.
06.2018 - 12.2022
Vice-President, Senior Compliance Officer
MUFG Union Bank N.A.
02.2011 - 06.2018
Compliance/CRA/Fair Lending Examiner
Federal Reserve Bank of San Francisco
01.2007 - 02.2011
Bachelor of Arts - Business Administration
The Evergreen State College