Jessica L. Brest
Kansas City,MO
Summary
Strong research and analytical skills with excellent organization and prioritization ability. Experience in written communication directed toward various audiences, both internal and external, through digital presentations, emails, reports, and marketing materials. Customer service skills utilized in multiple settings to address questions, mediate conflict, and provide guidance.
Overview
22
22
years of professional experience
Work History
Operational Support Technician
Federal Bureau of Investigation
11.2020 - Current
- Conducted research to provide agents with accurate and clear information
- Acted as a first point-of-contact for the public, law enforcement partners, and FBI personnel.
- Researched policies to ensure compliance with guidelines
- Exceptional customer service delivery both internally and externally
- Assembled, collected, organized, and analyzed information using various databases
- Analyzed trends in support of mission objectives
- Collaborated with colleagues to provide timely and useful information
- Trained new employees on policies, customer service, research techniques, and other skills to contribute to a high functioning operations center
Library Assistant
Mid-Continent Public Library
01.2006 - 01.2010
- Organized, planned, and conducted outreach for adult library programs.
- Collaborated with co-workers and supervisors to sustain library operations.
- Researched library policies and provided guidance and advice to customers regarding the policies.
- Maintained and organized library collections using various databases.
- Reviewed and edited library signage and correspondence to ensure compliance with library policy and formatting and grammar conventions.
- Provided excellent customer service to library patrons by answering questions, providing research support, and helping find desired materials
Library Assistant
Springfield - Greene County Public Library
07.2003 - 12.2005
- Organized and controlled information through a variety of processes, in diverse settings, with pre-established databases across numerous library programs.
- Researched policies regarding collection management and communicated those policies to customers and library personnel.
- Acted as a point-of-contact for outside groups requesting library resources for their programs.
- Gathered and maintained information to monitor budget compliance through acquisitions of new library resources and programs using a variety of systems.
- Answered questions and provided direction to library patrons
Teaching Assistant for Statistics
Missouri State University
08.2004 - 05.2005
- Extensive use of oral and written communication while instructing collegiate level statistics courses during graduate study.
- Reviewed course materials to ensure they complied with university policies.
- Maintained student reports in databases.
- Researched university policies to provide appropriate guidance to students.
- Acted as a point-of-contact and provided guidance to students and office staff regarding statistics classes.
Instructor
Baptist Bible College
08.2005 - 12.2005
- Conveyed pertinent detailed information in order to provide instruction to students as a collegiate instructor of both Freshman English and Freshman Study Skills classes.
- Utilized calendars to schedule meetings, office hours, and class events.
- Provided constructive feedback to students based on assignments and tests
- Reviewed student work to ensure correct format and grammar conventions were followed.
Operational Support Technician
FBI
11.2020 - Current
- Conducted research to provide agents with accurate and clear information
- Acted as a first point-of-contact for the public, law enforcement partners, and FBI personnel.
- Researched policies to ensure compliance with guidelines
- Exceptional customer service delivery both internally and externally
- Assembled, collected, organized, and analyzed information using various databases
- Analyzed trends in support of mission objectives
- Collaborated with colleagues to provide timely and useful information
- Trained new employees on policies, customer service, research techniques, and other skills to contribute to a high functioning operations center
Education
Master of Science - Experimental Psychology
Missouri State University
Springfield, Missouri01.2005
Bachelor of Science - Psychology and Business Administration
Southwest Baptist University
Bolivar, Missouri05-2003
Timeline
Operational Support Technician
Federal Bureau of Investigation
11.2020 - Current
Operational Support Technician
FBI
11.2020 - Current
Library Assistant
Mid-Continent Public Library
01.2006 - 01.2010
Instructor
Baptist Bible College
08.2005 - 12.2005
Teaching Assistant for Statistics
Missouri State University
08.2004 - 05.2005
Library Assistant
Springfield - Greene County Public Library
07.2003 - 12.2005
Master of Science - Experimental Psychology
Missouri State University
Bachelor of Science - Psychology and Business Administration
Southwest Baptist University
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