Jessica L. Brown
'Ewa Beach,HI
Summary
Inventory and operations manager with 10+ years of experience overseeing high-value inventories, purchasing, vendor management, and inventory control systems in fast-paced, high-volume environments. Proven track record managing inventories up to $1.9M, optimizing stock levels, reducing obsolescence, and increasing departmental revenue from under $1M to over $2M annually. Highly skilled in forecasting demand, analyzing inventory performance, managing vendor programs, and maintaining accurate reporting and financial controls. Recognized for hands-on leadership, cross-department collaboration, and the ability to improve efficiency while supporting customer satisfaction and operational goals.
Overview
25
25
years of professional experience
Work History
Charter Manager
Boom Boom Sportfishing
Waianae, HI
10.2023 - Current
- Oversee day-to-day operations of a single-vessel sportfishing charter, managing scheduling, logistics, customer communication, and regulatory compliance.
- Manage charter bookings, deposits, confirmations, and weather-related rescheduling.
- Serve as primary point of contact for customers before and after trips, ensuring a high-quality guest experience.
- Coordinate closely with the captain on trip logistics, target species, and guest expectations.
- Ensure vessel readiness, including fuel, ice, bait, tackle, provisions, and safety equipment.
- Maintain waivers, permits, licenses, and required charter documentation.
- Support compliance with Hawaiʻi Department of Land and Natural Resources (DLNR) regulations.
- Ensure Commercial Marine License (CML) documentation is current and properly maintained.
- Coordinate and submit DLNR commercial catch reports accurately and on time.
- Verify species, quantities, and trip data in collaboration with the captain.
- Maintain organized records of catch reports, licenses, and regulatory correspondence.
- Process payments, deposits, refunds, and gratuities.
- Track trip revenue and operating expenses.
- Manage inventory for bait, tackle, fuel, and charter supplies.
- Coordinate with vendors for fuel, bait, ice, and maintenance services.
Inventory Manager
Cycle City Hawaii
Honolulu, HI
12.2022 - 10.2023
- Set up and maintain a smooth running, efficient Parts Department inventory.
- Ensure the needs of the service department are being met.
- Review all stock orders to ensure a fast moving, balanced inventory of parts & accessories.
- Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
- Maximize opportunities through vendor programs for ordering and return programs.
- Utilize return programs to prevent obsolescence.
- Assist staff when needed.
- Supervise and maintain an accurate up-to-date inventory management & control system.
- Familiar and efficient with all the phases of the computer system for service and parts management.
- Established procedure for ordering, receiving, logging into inventory, displaying and selling merchandise.
- Generate and review inventory reports from Dealer Information Systems.
- Maximize return on investment of parts inventory.
- Grow the volume of parts accessories sales.
- Maintain budgeted revenue and expense objectives.
- Provide reports to Service/Parts Director per request.
- Develop monthly and annual objectives for the department in collaboration with the Service/Parts Director.
- Assist Service/Parts Director with recruiting, interviewing, hiring and firing.
- Provide training for employees (seminars, workshops, inventory management, etc).
- Model superior customer service behavior for all employees by maintaining positive relationships with customers, employers, GM and owners.
Parts Manager
Route 1 Motorsports
Malabar, FL
04.2014 - 10.2022
- Set up and maintain a smooth running, efficient P&A department.
- Supervise and maintain an accurate up-to-date inventory management and control system.
- Managing an inventory of $1.9 million.
- Creating an in-stock inventory based on MU sales needs, over the counter customer needs, as well as parts to service needs.
- Managing the dealership’s shipping and receiving department.
- Building and managing quarterly PAC orders and daily special orders per vendor – processing of PO’s etc.
- Maintaining brand quarterly requirements – displays, training, etc.
- Establishing a relationship and managing 60 plus aftermarket vendors.
- Establish and maintain relationships with both personal and commercial customers.
- Maintaining dealer requirements to stay in compliance with major manufacturers for Platinum dealer status.
- Outsourcing BO parts from other OEM dealers to ensure customer satisfaction.
- Manage daily and monthly sale targets and create ways to ensure those targets are met and exceeded by department specialists.
- Working with vendors and branding to create promotional campaigns for merchandise.
- Customer relations specialist.
- Handle customer complaints reasonably while showing empathy and a positive attitude and demonstrate commitment to superior customer service.
- Establish departmental work schedule with the ability to delegate the workload of each employee.
- Plan and execute operations and profitability of the department.
- Proficient in team building.
- Ability to excel in a fast-paced environment.
- Analyze and report on P&L, obsolescence and exceptions.
- Ability to analyze and interpret internal reports.
- Ability to multitask while maintaining a high level of accuracy.
- Growing the overall department from less than 1 million in sales per year to over 2 million in sales per year over a 4-year period. Maintaining that growth for over 4 years.
Head Bartender
Malabar Mo’s Bar and Grill
Malabar, FL
01.2013 - 04.2014
- Provide customer service in fast-paced bar atmosphere.
- Responsible for counting banks for each bar prior to and after each shift.
- Administrative responsibilities include processing hour and tip information for payroll and closing register.
- Maintain and restock inventory.
- Responsible for training of all new hires.
- Maintains all internet marketing functions – Facebook, etc.
Retail Manager
Lula Blu Boutique
Melbourne, FL
10.2011 - 01.2013
- Greet customers.
- Find out the customer's needs.
- Recommend, select and help locate the right merchandise.
- Describe a product's.
- Answer customer queries regarding the store and the merchandise.
- Receive and process cash, check and charge/credit payments.
- Provide change and receipts.
- Bag or package purchases.
- Count money, sort charge slips and balance monies.
- Maintain store sales records.
- Organize and process merchandise exchanges.
- Price merchandise.
- Recognize and monitor security issues.
- Arrange and display merchandise.
- Take stock inventory.
- Maintains all internet marketing functions – Facebook, etc.
- Photography.
- Miscellaneous accounting function.
- Handles eBay account – sales, purchasing, payments, and shipping.
Assembler II
DRS Technologies
Melbourne, FL
01.2007 - 04.2010
- Thermal Weapon Sights (TWS) Bradley Eye safe Laser Rangefinder (BELRF) - Increase soldier operational effectiveness with affordable, lightweight, reliable and soldier-friendly sights while ensuring high performance and supportability.
- Responsible for complete assembly build/test process of light, medium, and heavy sights.
- Trained acclimating new hires on all assembly build/test processes.
- Assist Production Control on development monthly build schedule.
- Responsible for capturing and reporting defects to Engineering and Program Management for weekly status meetings.
Education
AA and BS - Accounting, Business Finance
04-2009
- Relative Coursework
- Cost Accounting
- Accounting Transaction Analysis
- Financial Accounting I/II/III
- Business Law
- Principles of Economics
- Business Information Systems
- Principles of Accounting
- Organizational Ethics and Social Responsibility
- Business Communications
- Finance for Business
- Auditing
- Management Theory, Practice and Application
- Marketing
- Organizational Behavior and Group Dynamics
- Integrated Business Topics
- Critical Thinking: Strategies in Decision Making
- GPA: 3.8
- Graduated magna cum laude
Skills
- Charter operations
- Regulatory compliance
- Customer communication
- Inventory management
- Trip logistics
- Vendor coordination
- Customer relationship management
- Revenue tracking
- Scheduling proficiency
- Problem solving
- Team building
- Training development
- Attention to detail
- Effective communication
- Time management
- Asset management
- Safety management
- Logistics coordination
- Operational efficiency
- Order fulfillment
- Data analysis
- Team leadership
- Alternative sourcing strategies
- Inventory distribution and control
- Pricing structures and agreements
- Product replenishing and availability research
- Transfers and returns management
- Warehouse operations and management
- Contract negotiation and purchasing agreements
- Reporting processes and preparation
- Shrinkage control and variance management
- Order processing and inventory reconciliation
- Critical thinking and resource allocation strategies
- Cost reduction initiatives and controls
References
- T. Derrick, DRS Technologies, Quality Engineer, tomstillsurfs@yahoo.com
- D. Dessert, DRS Technologies, Program Director III, xxx.xxx.xxxx
- A. Kay, Expressoself Coffee, Owner, xxx.xxx.xxxx
- H. Travis, DRS Technologies, Supervisor III, Production, xxx.xxx.xxxx
- Ondrea Dana, Lula Blu Boutique, Owner, xxx.xxx.xxxx
Volunteer Leadership
AYLA – Aloha Youth Lacrosse Association (Non-Profit 501c3) | Oahu, HI
Vice President & Assistant Treasurer | 2023 – Present
• Oversee daily operational logistics for clinics, camps, and season scheduling.
• Manage registration processes, build online forms, and coordinate communication with families and coaching staff.
• Support budgeting, expense tracking, and financial accountability for the organization.
Timeline
Charter Manager - Boom Boom Sportfishing
10.2023 - Current
Inventory Manager - Cycle City Hawaii
12.2022 - 10.2023
Parts Manager - Route 1 Motorsports
04.2014 - 10.2022
Head Bartender - Malabar Mo’s Bar and Grill
01.2013 - 04.2014
Retail Manager - Lula Blu Boutique
10.2011 - 01.2013
Assembler II - DRS Technologies
01.2007 - 04.2010
University of Phoenix - AA and BS, Accounting, Business Finance