Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Leak

Morris,Oklahoma

Summary

Dynamic Aircraft Assembler with additional operations management experience who a strong work ethic and exceptional customer service skills, previously at McBane Metal Works. Proven track record in inventory management and performance improvement, enhancing customer satisfaction and streamlining processes. Recognized for fostering team collaboration and maintaining a positive, professional environment. Adaptable and reliable, committed to achieving excellence.

Overview

20
20
years of professional experience

Work History

Server/Bar Tender

The Rodeo Tex-Mex Restaurant
09.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Streamlined order-taking process to minimize wait times for diners.
  • Maintained high success rate in tender awards by staying updated on industry trends and client needs.

Operations Manager

McBane Metal Works
10.2014 - 04.2022

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Maintained weekly payroll for all employees
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Purchaser

M.P.I. Metal
11.2014 - 05.2015
  • Negotiated with suppliers, vendors and other representatives.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Checked items received against items ordered by verifying receipts.
  • Improved supplier relationships, resulting in better product quality and delivery times.
  • Researched suppliers based on availability, quality, selection, and price.
  • Evaluated vendor performance, ensuring compliance with company standards and expectations.
  • Maintained optimal inventory levels for production needs through effective forecasting and planning.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Developed strategic sourcing plans to identify potential cost-saving opportunities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Managed and maintained purchase orders and invoices.

Aircraft Assembler

Spirit AeroSystems
09.2005 - 10.2010
  • Used hand and power tools, pneumatic drills and rivet guns to manufacture aircraft sheet metal and structural parts.
  • Assisted in the development of standard operating procedures, promoting consistency and efficiency across all assembly tasks.
  • Trained new team members on aircraft assembly protocols, ensuring consistent performance across the team.
  • Collaborated with cross-functional teams to develop innovative solutions for complex assembly challenges.
  • Reduced production errors by implementing rigorous quality control checks throughout the assembly process.
  • Communicated effectively with team members, fostering a collaborative environment that encouraged knowledge sharing and problem-solving techniques.
  • Increased productivity by maintaining a safe and organized work environment, adhering to all safety regulations and guidelines.
  • Participated in regular training sessions to stay current with industry advancements and best practices in aircraft assembly techniques.
  • Contributed to the successful completion of complex aircraft assembly projects by demonstrating exceptional attention to detail, problem-solving skills, and team collaboration.
  • Completed projects within required timeframes by working efficiently under pressure without compromising on quality or safety standards.
  • Adhered to strict industry standards and specifications while assembling components, ensuring high-quality products for clients.
  • Followed both verbal and written instructions when setting up and fabricating mechanical assemblies to complete accurate work.
  • Dismantled, repaired and reassembled aircraft structural parts and hangar equipment to repair malfunctions and enhance functionality, performance and durability.
  • Cultivated vast knowledge of aircraft systems by attending training workshops and implemented expertise in routine work and special projects.
  • Adhered to strict safety procedures and protocols when operating heavy machinery and tools, protecting both personnel, and equipment.
  • Joined structural assemblies such as wings, tails, or fuselage.

Education

Esthetician Certification - Esthetician

Clary Sage
Tulsa, OK
11.2009

Diploma - Diploma

Owasso High School
Owasso, OK
05.2003

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Team collaboration
  • Quality control
  • Performance improvement
  • Inventory management
  • Task prioritization
  • Regulatory compliance
  • Multitasking and organization
  • Shift management
  • Team member support
  • Calm demeanor
  • Positive and professional
  • Team player
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • High energy and stamina
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Timeline

Server/Bar Tender

The Rodeo Tex-Mex Restaurant
09.2022 - Current

Purchaser

M.P.I. Metal
11.2014 - 05.2015

Operations Manager

McBane Metal Works
10.2014 - 04.2022

Aircraft Assembler

Spirit AeroSystems
09.2005 - 10.2010

Esthetician Certification - Esthetician

Clary Sage

Diploma - Diploma

Owasso High School

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Jessica Leak