- Creative Writing I am the writer of the fiction book series, 'Fore Square' I spend a large amount of my personal time as a content creator; utilizing my talents and passion making skits, videos, journal entries and short stories for my book series
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail I am a self taught watercolorist and acrylic painter when time, space and supplies are available
- Blogging
- Photography and Videography
Jessica Leatherman
Paris,TX
Summary
Proven expertise in customer service and strong multitasking honed at Grene Vision Group, showcasing a knack for maintaining high service standards and enhancing patient experiences. Excelled in team collaboration and attention to detail, significantly improving workflow efficiency and patient care quality without compromising privacy or service excellence.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Waitress
Cozy Cappuccino
09.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Certified Ophthalmic Technician
Grene Vision Group
05.2021 - 04.2022
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Assisted physician with laser procedures for vision corrective actions.
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
Certified Ophthalmic Assistant
Wichita Vision Institute
05.2016 - 08.2021
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Maintained inventory of medical supplies and tools to address needs of patients.
Ophthalmology Surgical Coordinator
Vitreo Retinal Consultant
01.2011 - 01.2016
- Ensured compliance with industry standards, maintaining up-to-date knowledge of regulations related to ophthalmic surgery coordination.
- Monitored inventory levels of surgical supplies, proactively ordering necessities before shortages occurred.
- Maintained comprehensive surgical database, ensuring accurate record-keeping and easy access to essential information.
- Streamlined the surgical booking process for improved time management and resource allocation.
- Handled sensitive patient information with discretion, adhering strictly to HIPAA guidelines.
- Acted as a liaison between the ophthalmology department and other medical specialties, fostering cross-disciplinary collaboration for comprehensive patient care.
- Collaborated with surgeons to ensure accurate and timely case prioritization and scheduling.
Ophthalmic Photographer
Grene Vision Group
08.2004 - 01.2011
- Maintained up-to-date knowledge of industry advancements, ensuring the use of cutting-edge technologies and techniques.
- Contributed to the growth of the practice by promoting its services, showcasing high-quality ophthalmic photography work, and maintaining a strong reputation for excellence.
- Improved workflow efficiency by implementing image management systems for seamless access and storage of patient data.
- Developed training materials for new staff members on advanced photographic techniques, promoting a culture of continuous learning within the team.
- Enhanced patient experience by providing high-quality ophthalmic images for accurate diagnosis and treatment.
Education
High School Diploma -
Valley Center
Valley Center 05-2000
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
Certification
- Certified Ophthalmic Medical Technologist (COMT) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). Expired June 2022
Interests
Timeline
Waitress
Cozy Cappuccino
09.2022 - Current
Certified Ophthalmic Technician
Grene Vision Group
05.2021 - 04.2022
Certified Ophthalmic Assistant
Wichita Vision Institute
05.2016 - 08.2021
Ophthalmology Surgical Coordinator
Vitreo Retinal Consultant
01.2011 - 01.2016
Ophthalmic Photographer
Grene Vision Group
08.2004 - 01.2011
- Certified Ophthalmic Medical Technologist (COMT) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). Expired June 2022
High School Diploma -
Valley Center
Similar Profiles
Leticia BravoLeticia Bravo
Barista at Cappuccino ExpressBarista at Cappuccino Express
Joshua MillerJoshua Miller
Yard Maintenance Worker at Vino CappuccinoYard Maintenance Worker at Vino Cappuccino
BLAS JAVIER BINACIBLAS JAVIER BINACI
Senior Manager at Cappuccino Puerto PortalsSenior Manager at Cappuccino Puerto Portals