Nicholas Surprenant
Hudson,NH
Summary
Experienced Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
10
10
years of professional experience
Work History
Service Technician
Country Camper
04.2018 - Current
- Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
- Demonstrated extensive familiarity with mechanical, electronic and hydraulic systems.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
- Repaired plumbing for water and systems as well as propane components.
- Performed standardized tests and diagnostics procedures to identify fault locations and devise corrective actions.
- Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
- Repaired cosmetic damage to areas such as walls, floors, slide rooms and roofs.
Service Technician
Campers Inn RV
04.2015 - 04.2018
- Evaluated systems according to predetermined checklist and noted issues.
- Documented all changes and actions in computer-based tracking system.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Demonstrated extensive familiarity with electromechanical, electronic, pneumatic and hydraulic systems.
- Installed newly purchased equipment in recreational vehicles.
- Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
- Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
Automotive Service Technician
Dubois Automotive
07.2014 - 04.2015
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Communicated issues to supervisor and helped develop solutions.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Changed, rotated and balanced tires.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Established clear repair plans with line-item details of expected labor and parts costs.
Education
Certificate - Automotive Technology
Porter And Chester Institute - Enfield
Enfield, CT05.2014
High School Diploma -
Nashua High School South
Nashua, NH06.2009
Skills
- Preventive and Reparative Maintenance
- Power Tool Proficiency
- Troubleshooting and Diagnostics
- Hand tool knowledge
- Mechanical Aptitude
- Service reports
- Wood working
- Lot maintenance
Timeline
Service Technician
Country Camper
04.2018 - Current
Service Technician
Campers Inn RV
04.2015 - 04.2018
Automotive Service Technician
Dubois Automotive
07.2014 - 04.2015
Certificate - Automotive Technology
Porter And Chester Institute - Enfield
High School Diploma -
Nashua High School South
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