Summary
Overview
Work History
Education
Skills
Notary Public - State of Connecticut
Timeline
Volunteer

Jessica Lecza

Wesbrook,CT

Summary

Hardworking and passionate job seeker with strong interpersonal skills eager to secure entry-level human resources position while completing my degree in psychology. Ready to help build a strong team to achieve company goals.

Overview

20
20
years of professional experience

Work History

Branch Operations Supervisor II

Liberty Bank
07.2022 - Current
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Led and conducted reviews of branch policies and procedures for compliance.

Teller II

Liberty Bank
03.2019 - 07.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Assisted with training of new tellers on policies and procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Executed wire transfers, stop payments and account transfers.
  • Referred customers to other banking departments for specialized services.

Head Teacher - Ones Room

KinderCare Learning Centers
09.2018 - 03.2019
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

Restaurant Manager

Westbrook Lobster
05.2004 - 08.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Catering Coordinator

Westbrook Lobster
05.2004 - 08.2018
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
  • Coordinated contracts, plating guides and team training manuals.
  • Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased food and cultivated strong vendor relationships.


Corporate Sales Manager

Madison Beach Hotel
03.2013 - 12.2013
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Generated ideas to enhance and expand current event offerings.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Created detailed timelines and budgets for events to meet all deadlines.

Education

Bachelor of Arts - Forensic Psychology

Southern New Hampshire University
Manchester, NH
06.2024

General

Westbrook High School
Westbrook, CT
06.1999

Skills

  • Cash Handling Expertise
  • Bank Security Expert
  • Human Resources Knowledge
  • Business Development Expertise
  • Relationship Building
  • Shift Scheduling
  • Sales Professional
  • Branch Operations Management
  • Proficient in Microsoft Office
  • Process Improvement
  • Coaching and Mentoring
  • Event Planning

Notary Public - State of Connecticut

Licensed through May 2031

Timeline

Branch Operations Supervisor II

Liberty Bank
07.2022 - Current

Teller II

Liberty Bank
03.2019 - 07.2022

Head Teacher - Ones Room

KinderCare Learning Centers
09.2018 - 03.2019

Corporate Sales Manager

Madison Beach Hotel
03.2013 - 12.2013

Restaurant Manager

Westbrook Lobster
05.2004 - 08.2018

Catering Coordinator

Westbrook Lobster
05.2004 - 08.2018

Bachelor of Arts - Forensic Psychology

Southern New Hampshire University

General

Westbrook High School

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Jessica Lecza