Jessica Ledger
Phoenix
Summary
To begin in a new career while effectively employing my ability to multi-task, adapt and grow within a company
Offering strong leadership capabilities and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly grasp customer service protocols and utilizes effective communication and conflict resolution skills. Ready to use and develop leadership and customer service skills.
Overview
12
12
years of professional experience
Work History
Manager, Trainer, Bartender, Sever
Chilis's Bar and Grill
11.2021 - Current
- Managed staff scheduling and performance evaluations to optimize team efficiency.
- Developed training programs for new hires, enhancing onboarding experience and retention rates.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed inventory levels, ensuring optimal stock availability for peak service times.
- Trained and mentored new bartenders on service standards and cocktail preparation techniques.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Built strong relationships with regular patrons, enhancing customer loyalty and satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Department Manager, Sales Associate
Walmart
08.2014 - 11.2021
- Analyzed departmental workflows to identify areas for improvement and drive productivity.
- Oversaw scheduling and staffing, optimizing resource allocation for maximum output.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Team Member
WHATABURGER
04.2014 - 08.2014
- Prepared and assembled food items according to standardized recipes.
- Maintained cleanliness and organization of workstations during shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Education
High School Diploma -
Franklin Virtual High Shcool
Tallahassee, FL08-2014
Skills
- Team building
- Coaching techniques
- Inventory control and record keeping
- Experienced in operating POS systems
- Conflict resolution techniques
- Strong focus on accuracy
- Proficient in computer applications
- Composed in high-stress situations
- Effective verbal communication
- Cash handling and management
- Proficient in business opening and closing procedures, including accurate safe counts and activation of the security system
Timeline
Manager, Trainer, Bartender, Sever
Chilis's Bar and Grill
11.2021 - Current
Department Manager, Sales Associate
Walmart
08.2014 - 11.2021
Team Member
WHATABURGER
04.2014 - 08.2014
High School Diploma -
Franklin Virtual High Shcool