Jessica Lee
MIRAMAR,FL
Summary
Dynamic HR Specialist and in Recruitment with a proven track record at Florida International University, successful human resource candidate with expertise in employee recruitment, HR policies, and high volume administrative work. Streamlined recruitment processes, reducing hiring time significantly, while enhancing organizational development through effective training and mentoring. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Adept at implementing HR policies and fostering a compliant, efficient workplace culture.
Overview
9
9
years of professional experience
Work History
HR Specialist
Florida International University, MMC
06.2023 - Current
- Processed about 15-20 new hire forms a day during high season summer hires for the university, from creating job offers, initiating background and fingerprint checks to sending out job offers.
- Processed rehires and managing new hires.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations with the state of Florida statues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal Business Units communications and correspondence within the University.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Streamlined recruitment processes for efficiency, reducing average hiring time significantly.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
Recruiting Administrator
Inktel Contact Center Solutions
07.2021 - 06.2023
- Process all administration relating to a hiring process, including offer letters,
joining instructions, referencing and updating HR systems - Managed with recruiting teams and human resources representatives to
accomplish hiring objectives from hiring 15-50 new hires per week for various clients within the organization. - Managed reviewing resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Sourced candidates to identify and attract potential candidates for open
positions. - Point of contact for prospective joiners regarding administration details, return of paperwork, induction etc
- Accounted effective on-boarding of hires by booking accommodation and
dealing with day-to-day queries - Update HR systems and spreadsheets to ensure data integrity
Answering candidate queries, supporting both interview scheduling and
onboarding processes and other Shared Services teams where necessary - Managed process issues, improvements and challenges to Recruitment Manager/Coach to ensure continuous improvement within team
Administrative Assistant
Inktel Contact Center Solutions
01.2021 - 07.2021
- Prioritized and managed own workload without supervision
Executed record filing system to improve document organization and
management. - Provided clerical and administrative support to company executives
Scheduled and coordinated appointments, and travel arrangements for
supervisors and managers - Worked closely with Talent Acquisition Department: Greeted all interviewees and assisted them with required assessment, assign candidate to meet with managers/supervisors, collected ID's and sent them over to Recruiting Manager.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Louis Vuitton Client Advisor
Inktel Contact Center Solutions
08.2020 - 01.2021
- Handle 40+ customer interactions per day, giving detailed, personalized,
friendly, and polite service to ensure clients retention and satisfaction
Experience with Salesforce, Oracle and other data platforms to assist clients with purchases and inventories - Developed effective relationships with all call center departments through clear communication.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer
concerns
Sales Associate
Sephora
02.2019 - 03.2020
- Solved customer challenges by offering relevant products and services.
Maintained calm demeanor and professionally managed issues in busy, high stress situations. - Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Trained new employees on customer service, money handling and organizing strategies. - Promoted conversion of casual shoppers into customers through product
knowledge and product solutions to meet customer needs. - Maintained calm demeanor and professionally managed issues in busy, highstress situations
Sales Associate
Hollister.Co
08.2016 - 12.2018
- Trained 2 new cashiers on procedures and policies to provide customer services
- Maintained calm demeanor and professionally managed issues in busy, high stress situations.
- Directed out loss and prevention department to reduce inventory, resulting 10% decrease in shortages
- Handling complaint resolution calmly
- Training 5 new hires about sales force development.
- Maintained constant presence on sales floor to address customer needs
- Replenished 100 boxes of shipment to display and racks with appropriate
merchandise daily - Prepared 200 boxes of new arrival merchandise for updates weekly.
Education
Master of Science - Human Resources Management
Florida International University
Miami, FL08-2023
Bachelor of Arts - Human Resources Management
Florida International University
Miami, FL07.2021
Associate of Arts - Accounting
Broward College
Fort Lauderdale, FL08.2019
Skills
- Customer relations
- HR policies and procedures
- Pre-employment screening
- Recruitment strategies
- Background checks
- Organizational development
- Recruitment
- Talent acquisition
- Talent management
Languages
Cantonese
Professional Working
Dutch
Professional Working
Timeline
HR Specialist
Florida International University, MMC
06.2023 - Current
Recruiting Administrator
Inktel Contact Center Solutions
07.2021 - 06.2023
Administrative Assistant
Inktel Contact Center Solutions
01.2021 - 07.2021
Louis Vuitton Client Advisor
Inktel Contact Center Solutions
08.2020 - 01.2021
Sales Associate
Sephora
02.2019 - 03.2020
Sales Associate
Hollister.Co
08.2016 - 12.2018
Bachelor of Arts - Human Resources Management
Florida International University
Associate of Arts - Accounting
Broward College
Master of Science - Human Resources Management
Florida International University
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