Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Jessica Lee

Vinita

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Overview

11
11
years of professional experience

Work History

CSR

BancFirst
11.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Assisted customers with various online banking inquiries ensuring seamless user experience.
  • Provided exceptional customer service, contributing to a positive reputation for the bank.
  • Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
  • Streamlined account opening processes for faster service, resulting in increased new accounts.
  • Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
  • Enhanced customer satisfaction by providing efficient and accurate banking services.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.

Preschool Teacher

Cowboy Junction Christian School
08.2023 - 11.2024
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Assisted and supervised 28 children through entire school day.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.

Enrollment Officer

Seneca-Cayuga Nation
01.2020 - 08.2023
  • Maintained detailed and accurate records between multiple databases and program for over 5968 tribal members.
  • Investigated issues and created solutions for new Members.
  • Input accurate payment details and managed reports in our database.
  • Created New Membership Photo I.D. Cards
  • Researched Linage and Tribal History
  • Held monthly meetings.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated with managers of other departments to maintain transparency.
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Received and routed business correspondence to correct departments and staff members.
  • Authored clear and professional business documents.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Produced highly accurate internal and external letters and memoranda.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Conducted enrollment screening and documentation gathering for tribal members to determine qualification for enrollment.
  • Conducted financial screening and documentation gathering for clients to determine qualification for payment programs
  • Maintained detailed and accurate records between multiple databases and programs

Office Assistant

Dee Merrit (TVC Marketing)
03.2016 - 08.2019
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 25-50 calls, emails, per day, addressing customer inquiries, solving problems and providing product information.
  • Assisted 25-50 customers in average 9 hours day by answering questions, responding to inquiries and handling telephone requests.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Communicated professionally with colleagues, freelancers and clients.
  • Recommended products to customers, thoroughly explaining details.
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information
  • Delivered clerical support by handling range of routine and special requirements
  • Maintained and updated office records, both digital and physical
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly
  • Collaborated with various departments to complete assigned tasks
  • Managed daily data entry and kept clerical information accurate and up-to-date
  • Edited and proofread documents for accuracy and completeness
  • Prepared and edited documents to produce precise, accurate and professional communication
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution.
  • Reviewed files, records and other documents to obtain information to respond to requests
  • Created and maintained detailed records of all office activities
  • Compiled and analyzed data to produce reports
  • Informed and supported business leaders through consistent communication and administrative support duties
  • Processed incoming and outgoing mail and packages according to established procedures
  • Input data into spreadsheets and databases
  • Edited documents to keep company materials free of grammar errors
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Monitored and tracked budgets and expenses

OB Technician

Siloam Springs Reginal Hospital
05.2014 - 06.2016
  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Documented observations and baseline measurements in medical records.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
  • Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
  • Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
  • Leveraged computerized documentation systems to monitor, record and communicate patient condition.
  • Liaised with members of healthcare team to assess and coordinate patient discharge planning needs.
  • Monitored prenatal development during checkups.
  • Took records of birthdates and times, baby weights, lengths, head circumferences and APGAR scores.
  • Assisted doctors in monitoring baby and mother health during labor.
  • Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
  • Supported physicians in both planned and emergency Cesarean section procedures.
  • Scheduled follow-up visits and instructed care for new mothers for weeks immediately following childbirth.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Cared for patients in 10-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Monitored patient vital signs, lab results and other indicators of health
  • Called patients post-procedure to inquire about status, recovery and questions
  • Utilized medical software to document and track patient progress
  • Cared for patients by providing personal assistance and ambulation

Education

High School Diploma -

Stilwell High School
Stilwell, OK
05.2008

Skills

  • Quality Assurance
  • Customer Relationship Management
  • Communications Strategies
  • Operations Management
  • Enrollment Assistance
  • Operational Improvements
  • Enrollment Coordination
  • Enrollment Processing
  • Customer Satisfaction
  • Office Supplies and Inventory
  • Operational Requirements
  • Active Communication
  • Call center experience
  • Customer focus
  • Complaint handling
  • Critical thinking
  • Customer service
  • Conflict resolution
  • Relationship building
  • Computer proficiency
  • Customer relations
  • Documentation
  • Payment processing
  • Office equipment proficiency
  • Call management
  • Administrative support
  • Client relations
  • Account updating
  • Paperwork processing
  • Reading comprehension
  • Follow-up skills
  • Prioritization
  • Customer relationship management (CRM)
  • Filing
  • Coordination
  • Travel planning
  • Active listening
  • Professional telephone demeanor

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 25 employees.
  • Updated and maintained company database to reflect current and accurate client records for more than 5698 accounts.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and tribal members.
  • Developed and implemented Enrollment Ordinance and Contsitution, which resulted in increased company efficiency and productivity.

Additional Information

Highly organized, detail oriented, and self motivated. I like to learn as much as possible so I can provide the best customer service possible.

Timeline

CSR

BancFirst
11.2024 - Current

Preschool Teacher

Cowboy Junction Christian School
08.2023 - 11.2024

Enrollment Officer

Seneca-Cayuga Nation
01.2020 - 08.2023

Office Assistant

Dee Merrit (TVC Marketing)
03.2016 - 08.2019

OB Technician

Siloam Springs Reginal Hospital
05.2014 - 06.2016

High School Diploma -

Stilwell High School

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