Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Lee

Hyattsville,MD

Summary

Dynamic Inventory Manager with proven expertise at Ourisman Kia of Fairfax, excelling in lot management and decision-making. Enhanced inventory accuracy through meticulous data analysis and proactive cycle counts, achieving significant improvements in stock management. Recognized for critical thinking and effective communication, fostering collaboration across departments to streamline operations and elevate customer satisfaction.

Overview

5
5
years of professional experience

Work History

Inventory Manager

Ourisman Kia of Fairfax
04.2025 - Current
  • Created and updated regular inventory reports and records.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Printed Invoices from Kdealer and entered them into Reynolds system as they became available for sales to know incoming units for customers.
  • Adjusted in-transit units to in-stock as they arrived to the dealership.
  • Ensured service knew which units had arrived to get PDI completed in service.
  • Track down vehicles I didn't touch when doing physical inventory by checking with sales, service, and the used car department.
  • Ensure all new vehicles were being logged into the key machine and secondary keys were being put away.
  • Ensure all new vehicles had updated Inspection stickers as needed in the windshield
  • Ensure all new units had Stock numbers in the front windshield.


Office Assistant

Ourisman Kia of Fairfax
04.2025 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by organizing sales deal files as needed, logging new titles into reynolds and putting into the appropriate binders as needed, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling outgoing checks for accounting, phone calls about mailing hard plates out, and assisting tag and title by locating titles needed to complete title work.
  • Called and emailed customers daily for tag/ registration work that was completed the day before and filed them in the sales showroom and logged them into the sign out book for sales.
  • Entered RDR information from sales logs into Kdealer for CSI surveys and warranty information as well as rebates.
  • Handled the spreadsheet for CSI surveys that were sent out by the Kdealer website and the scores as they were received and ensured sales had an updated list of CSI surveys that were ready to be called every week.
  • Updated the GM to alerts received from bad surveys as well as informed sales during weekly meetings
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Input data into spreadsheets and databases.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

Lot Manager

Ourisman Kia of Fairfax
04.2025 - Current
  • Added and maintained key tags, inspection decals and window stickers for all new and used vehicles on sales lot.
  • Parked vehicles in visually appealing ways to attract customer attention and increase sales.
  • Drove automobiles to other dealerships or vendors for pickups and deliveries..
  • Maintained attractive, tidy parking lot for the Kia dealership.
  • Assisted sales and service staff with moving automobiles to keep operations running smoothly. By ensuring the lot porters removed all non sold vehicles from customer parking each morning and before close.
  • Provided comprehensive training for new employees, ensuring they had the necessary skills to perform their job duties effectively.
  • Increased vehicle turnover rate with proactive management of aging inventory and ensuring sales knew which vehicles were over 200 days old at the beginning of each month.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Handled Dealer trade paperwork and delivery as needed for sales when they need early deliveries for their customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Pickup and Delivery Coordinator

Koons Ford of Silver Spring
04.2023 - 04.2025
  • Inspected loaner vehicles for damage before and after loaner agreements were completed.
  • Ensured all documents required were photo copied and attached the the agreement before filing
  • Handled collecting payment for tolls and camera tickets from loaner customers.
  • Maintained service lot by tracking repair times and calling customers about payment or removal of long standing bills.
  • Ensured all information was entered into the loaner website for Ford/Lincoln/Mazda
  • Regularly communicated with customers regarding loaner updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and loaner preparation requests.
  • Sent vehicles to cleanup and ensured all had fuel prior to customers getting a loaner vehicle.
  • Helped with removal of loaner units by locating, and exchanging units with customers as needed for sales.
  • Had lot attendants install new tags and pull tags as required from loaner vehicles.


  • Handled pickup and delivery of customers personal vehicles daily by checking the PDEL website and calling customers to verify their appointments and alert them to delays or issues with getting their vehicle at the requested time.
  • Supervised up to 5 valet drivers daily as well as uber pickups or chase cars as needed for service deliveries
  • Checked with service advisors prior to calling customers to ensure payment had been collected before sending customer vehicles out.
  • Helped with lot snow removal by moving service vehicles for snow plows to access the lot .

Lot Attendant Manager

Koons Ford of Silver Spring
04.2023 - 04.2025
  • Added and maintained key tags for service vehicles.
  • Parked vehicles in correct area and ensured any delivery trucks that needed assistance or service techs could get around the lot by moving vehicles as needed.
  • Maintained attractive, tidy parking lot for the Ford/Lincoln/Mazda dealership.
  • Assisted sales and service staff with moving automobiles to keep operations running smoothly. By ensuring the lot porters removed all service vehicles from customer parking each morning and before close.
  • Provided comprehensive training for new employees, ensuring they had the necessary skills to perform their job duties effectively.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Delivered customers vehicles to service department from valet or to the customer once service repairs were completed.
  • Maintained a constant track of vehicles that were sitting for extended periods for the service manager to investigate.
  • Helped located vehicles that had been abandoned by customers for the service manager and contact customers to get them removed.
  • Pulled customer vehicles up for pickup for service advisors.

Mobile Security Officer

Signal 88
08.2022 - 04.2023
  • Assisted law enforcement agencies with investigations, contributing to community safety and crime reduction.
  • Demonstrated adaptability in diverse settings by adjusting security strategies based on unique client needs or situational factors.
  • Streamlined access control processes through the implementation of efficient visitor registration protocols.
  • Enhanced mobile security by conducting thorough vehicle and foot patrols in designated areas.
  • Maintained a safe environment for customers and employees by enforcing facility policies and procedures.
  • Improved response times to emergencies by maintaining effective communication with dispatch centers.
  • Supported client satisfaction by promptly addressing concerns and providing customized security solutions.
  • Served as an ambassador for company values, consistently demonstrating professionalism in all interactions with clients, colleagues, and the public.
  • Contributed to a secure workplace culture by proactively identifying potential risks or vulnerabilities within assigned locations.
  • Reduced incidents of theft and vandalism through vigilant monitoring of assigned locations.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.

Unarmed Security Officer

Allied Universal Security Services
11.2020 - 09.2022
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
  • Ensured secure access to facilities by verifying identification and implementing visitor protocols.
  • Maintained detailed reports of daily activities, incidents, and irregularities for management review.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
  • Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
  • Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
  • Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
  • Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
  • Maintained Security at Baltimore Ravens Stadium, as well as at Towson University

Education

All

North Carroll High School
Hampstead, MD
06-2006

Skills

  • Decision-making
  • Lot management
  • Paperwork reviewing
  • Critical thinking

Timeline

Inventory Manager

Ourisman Kia of Fairfax
04.2025 - Current

Office Assistant

Ourisman Kia of Fairfax
04.2025 - Current

Lot Manager

Ourisman Kia of Fairfax
04.2025 - Current

Pickup and Delivery Coordinator

Koons Ford of Silver Spring
04.2023 - 04.2025

Lot Attendant Manager

Koons Ford of Silver Spring
04.2023 - 04.2025

Mobile Security Officer

Signal 88
08.2022 - 04.2023

Unarmed Security Officer

Allied Universal Security Services
11.2020 - 09.2022

All

North Carroll High School

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Jessica Lee