Jessica Lee
Vinita ,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Universal Banker
BancFirst
11.2024 - Current
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Assisted clients in selecting appropriate financial products to meet their needs.
- Streamlined account opening processes, enhancing customer experience and retention.
- Monitored account activities for potential fraud, safeguarding client assets and bank integrity.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Opened, closed, and updated accounts for customers.
Pre-K 3 Teacher
Cowboy Junction Christian School
07.2023 - 11.2024
- Developed and implemented engaging lesson plans fostering cognitive and social development in preschoolers.
- Utilized assessment tools to track student progress, adjusting instruction to meet diverse learning needs.
- Collaborated with parents and caregivers to support children's emotional and educational growth through effective communication.
- Led classroom management initiatives, creating a positive and inclusive environment conducive to learning.
- Designed creative activities integrating arts, music, and movement to enhance experiential learning opportunities.
- Established strong relationships with parents through regular communication, enhancing family involvement in the educational process.
- Developed weekly lesson plans and activities to engage children and promote learning.
Enrollment Officer
Seneca-Cayuga Nation
01.2020 - 08.2023
- Maintained detailed and accurate records between multiple databases and program for over 5968 tribal members.
- Investigated issues and created solutions for new Members.
- Input accurate payment details and managed reports in our database.
- Created New Membership Photo I.D. Cards
- Researched Linage and Tribal History
- Held monthly meetings.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated with managers of other departments to maintain transparency.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Received and routed business correspondence to correct departments and staff members.
- Authored clear and professional business documents.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Drafted agendas, recorded minutes and created documents for meetings.
- Produced highly accurate internal and external letters and memoranda.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Conducted enrollment screening and documentation gathering for tribal members to determine qualification for enrollment.
- Maintained detailed and accurate records between multiple databases and programs
Office Assistant
Dee Merrit (TVC Marketing)
03.2016 - 08.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 25-50 calls, emails, per day, addressing customer inquiries, solving problems and providing product information.
- Assisted 25-50 customers in average 9 hours day by answering questions, responding to inquiries and handling telephone requests.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Recommended products to customers, thoroughly explaining details.
- Interacted with customers by phone, email, or in-person to provide information
- Maintained and updated office records, both digital and physical
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Prepared and edited documents to produce precise, accurate and professional communication
- Created and maintained detailed records of all office activities
- Compiled and analyzed data to produce reports
- Processed incoming and outgoing mail and packages according to established procedures
- Input data into spreadsheets and databases
- Monitored and tracked budgets and expenses
OB Technician
Siloam Springs Reginal Hospital
05.2014 - 06.2016
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Documented observations and baseline measurements in medical records.
- Provided care for patients based on physical, psychological, educational and safety criteria.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
- Leveraged computerized documentation systems to monitor, record and communicate patient condition.
- Liaised with members of healthcare team to assess and coordinate patient discharge planning needs.
- Monitored prenatal development during checkups.
- Took records of birthdates and times, baby weights, lengths, head circumferences and APGAR scores.
- Assisted doctors in monitoring baby and mother health during labor.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Scheduled follow-up visits and instructed care for new mothers for weeks immediately following childbirth.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Cared for patients in 10-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Monitored patient vital signs, lab results and other indicators of health
- Called patients post-procedure to inquire about status, recovery and questions
- Utilized medical software to document and track patient progress
- Cared for patients by providing personal assistance and ambulation
Education
High School Diploma -
Stilwell High School
Stilwell, OK05.2008
Skills
- Quality Assurance
- Customer Relationship Management
- Communications Strategies
- Operations Management
- Operational Improvements
- Enrollment Coordination
- Enrollment Processing
- Customer Satisfaction
- Office Supplies and Inventory
- Operational Requirements
- Active Communication
Accomplishments
- Helped develop a new software system for the Enrollment department that would allow better and up to date efficacy.
- Helped design a new website for the Seneca-Cayuga Nation.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 45 employees.
- Updated and maintained company database to reflect current and accurate client records for more than 5698 accounts.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and tribal members.
- Developed and implemented Enrollment Ordinance and Constitution, which resulted in increased company efficiency and productivity.
Additional Information
Highly organized, detail oriented, and self motivated. I like to learn as much as possible so I can provide the best customer service possible.
Timeline
Universal Banker
BancFirst
11.2024 - Current
Pre-K 3 Teacher
Cowboy Junction Christian School
07.2023 - 11.2024
Enrollment Officer
Seneca-Cayuga Nation
01.2020 - 08.2023
Office Assistant
Dee Merrit (TVC Marketing)
03.2016 - 08.2019
OB Technician
Siloam Springs Reginal Hospital
05.2014 - 06.2016
High School Diploma -
Stilwell High School