Jessica LeHew
Bunker Hill
Summary
Dynamic and detail-oriented professional with a proven track record at Wyand Logistics, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Adaptable and organized, I thrive in fast-paced environments, consistently delivering exceptional results while managing multiple priorities.
Overview
7
7
years of professional experience
Work History
Traveling Merchandise
Wyand Logistics
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Waitress Trainee
Kobe Steakhouse
10.2022 - 07.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Customer Service
Julie’s Nails and Spa
08.2018 - 09.2021
- Developed customer service abilities through assisting visitors and handling inquiries.
- Implemented customer service best practices, raising standard of support provided.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Provided exceptional customer service to drive satisfaction.
- Strengthened company reputation by delivering exceptional customer service and support.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
- Maintained in-store presence to provide excellent customer service.
- Processed payments, entering sales in register for prompt customer service.
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Provided exceptional customer service, addressing concerns efficiently to maintain satisfaction levels.
- Strengthened client relationships through consistent communication and excellent customer service.
Education
No Degree - Nurse RN
Valley College
Martinsburg, WVDance
Barbara Ingram School For The Arts
Hagerstown, MD05.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Traveling Merchandise
Wyand Logistics
08.2025 - Current
Waitress Trainee
Kobe Steakhouse
10.2022 - 07.2023
Customer Service
Julie’s Nails and Spa
08.2018 - 09.2021
No Degree - Nurse RN
Valley College
Dance
Barbara Ingram School For The Arts
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