Jessica Leigh
Norfolk,VA
Summary
To obtain a career in an institution that will utilize my skills and prior experience with a possibility of advancement. Talented Program Analyst driven to contribute useful information to strategic decision making and program planning with effective program analysis. Proficient in excel and offering 10 years of experience in the data industry to the new role at GDIT. Highly organized, efficient and detail-oriented professional. Dedicated veteran with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Analyst
General Dynamics Information Technology
05.2023 - Current
- Performed complex administrative, analytical tasks, and provided overall planning in support of contract program
- Analyzed 12 drawings, 10 LARS, 2 RLAR's and 700 WCL's in support of contract management
- Managed inventory levels and received requisitions, checking 200 items for quantity, specifications, and delivery requirements
- Monitored tasks to meet contractual/project requirements for assigned program
- Determined 5 contract and cable prefabrication shop procurement issues and rectified said issues via 5 CFR's.
- Initiated 20 work orders for incoming material to be assembled
- Processed 5 shipments of material via fastest traceable means to ensure it is received by need date
- Validated results and performed quality assurance to assess accuracy of data
- Helped solve diverse program problems with in-depth analysis
- Participated in 3 team meetings, 3 teleconferences, and 2 working group meetings
- Assisted with warehouse duties and functions
- Improved current processes to increase productivity
Office Assistant III
General Dynamics Information Technology
10.2022 - Current
- Performed variety of general administrative and analytical tasks, such as answering 10,000 phone calls; greeting and assisting 50 visitors, 10 customers, and 300 staff; prepared reports, correspondence, and documents; compiling records; sorting and distributing mails; scheduling meetings; organizing files; and maintaining files in support of day-to-day operations of office, group, or customer
- Served as point of contact for office or group on issues related to accounting, human resources, purchasing, and other departments, as well as outside contacts such as customers, vendors, and subcontractors
- Used Word processing software (Excel, Word, Power Point) to enter, edit, and create routine documents that meet established quality standards - Record edits, reviews and proofread documents for accuracy and completeness
- Provided security support for 300 CONUS and OCONUS employees - Maintained, updated and acted as primary focal point for security trackers and spreadsheet access
- Main point of contact to receive shipyard badges at NNSY, NOB, LC, BAE, NASSCO, PSNS, Mayport, and San Diego; badging over 300 employees and scheduled 20 safety trainings
- Collected and inputted 2,000 timesheet data into automated accounting system and process labor corrections
- Participated in 3 special projects as required
- Evaluated task charging and timesheets for employees
- Assisted senior personnel in establishing and defining program requirements such as Safety training, Base Access, and Attendance
- Monitored progress of program requirements
Master-At-Arms/Pass & ID Technician/Quality Contro
US Navy
12.2018 - 12.2022
- Readily assisted Supervisor with multiple administrative projects and trained 10 personnel which enhanced the visitor control center
- Complete sorting, numbering, filing, scanning, printing, distributing, storing, categorizing documents, and retrieval of both electronic and hard copy documents
- Recommend, interpret, and/or implement office and internal administrative policies and procedures
- Conducted all duties with focus on customer service, while assisting personnel who have questions or special needs
- Routinely maintain and update information directory for regularly contacted support offices
- Introduced quality control review process that ensures record keeping meets inspection standards to ensure audit readiness - Expanded PII protection procedures for all office documents ensuring information is protected and secured in locked cabinets
- Ran 10,000 Background checks which led to finding 105 warrants that led to base safety and vetted 28,000 contractors and 16,000 individuals
- Answered 3,000 phone calls to provide customer with information needed to access the base and for general information
- Entered 14,000 individuals in the CVIS walk in system
- Created 20,000 contractor badges, 10,000 Special Agent badges, and 15,000 visitor passes in effectively paced manor allowing businesses to complete tasks in quick manor on base
Document Specialist
Planet Depos
09.2017 - 03.2018
- Prioritize, review, monitor and tracked in 600 evidence exhibit packages received
- Review documents for accuracy, identify errors and inconsistencies, communicate with appropriate staff about making corrections, route and track documents for approvals and signatures, and organize archives of forms, approval routing, and signed correspondence
- Scan, organize and file 1100 evidence exhibits according to Planet Depos document scanning protocol
- Performed a quality control review process and electronically saved 900 evidence exhibits to case file
- Regularly communicated with production specialists and case managers regarding the status of exhibits - Read and promptly responded to 1200 exhibit related emails received to the production email folder for quicker transmission
- Promptly shipped 500 original evidence exhibits requested on an expedited basis to ensure that lawyers promptly receive for court cases
Front Desk/Dental Assistant/Supervisor
Briggs Chaney Family Dental
05.2013 - 09.2017
- Managed and mentored front desk employees
- Trained management and employees on the Dentrix Dental system
- Transferred data from a handwritten system to an electronic system entering over 600 patients’ data while updating information
- Maintain financial databases, analyze data, and develop reports
- Handled 5,000 collections and accounts receivable increasing the percentage of payments received
- Conducted insurance aging and patient aging to keep office up to date
- Answered 7,000 phone calls and scheduled 10,000 appointments with pristine customer service skills ensuring the return of patients
- Filed 9,000 insurance claims and processed 15,000 payments which provided a steady flow of finances
- Filed and organized 2,000 patient files and paperwork
- Assisted doctor with 200 patients and dental procedures
Office Manager
Maryam Mizrahi MD PC
10.2012 - 03.2013
- Oversaw the flow, process, and finances of the office
- Answered 2,000 phone calls and scheduled 3,000 appointments
- Filed 5,000 insurance claims and accepted 3,000 payments from patients
- Handled 2,500 collections and accounts receivable and made 5,000 bank deposits
- Entered 6,000 patient data and analysis - Filed and organized 2,000 patient files and paperwork
- Assisted doctor with patients and procedures to speed up the flow in the office allowing more patients to been seen in a day
Education
B.S - General Studies (Health/Physical Activity and Religion/Social Science
Washington Adventist University
05.2022
B.S - Health Care Administration
Washington Adventist University
05.2022
A.S - General Studies, Health Care Administration
Washington Adventist University
05.2014
Skills
- Complex Problem-Solving
- Information Processing
- Time Management
- Data Analysis
- Management
- Customer Care
- Program Administration and Evaluation
- Meticulous attention to detail
Certification
- Police Officer Training - 2yrs
- CPR/AED
- OSHA
- VSRA
Timeline
Program Analyst
General Dynamics Information Technology
05.2023 - Current
Office Assistant III
General Dynamics Information Technology
10.2022 - Current
Master-At-Arms/Pass & ID Technician/Quality Contro
US Navy
12.2018 - 12.2022
Document Specialist
Planet Depos
09.2017 - 03.2018
Front Desk/Dental Assistant/Supervisor
Briggs Chaney Family Dental
05.2013 - 09.2017
Office Manager
Maryam Mizrahi MD PC
10.2012 - 03.2013
B.S - General Studies (Health/Physical Activity and Religion/Social Science
Washington Adventist University
B.S - Health Care Administration
Washington Adventist University
A.S - General Studies, Health Care Administration
Washington Adventist University
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