Jessica Leigh CPC-A
Riverview,FL
Summary
Experienced primary caregiver and advocate with a unique perspective on the importance of detailed documentation, timely communication, and navigating healthcare systems. Managed complex medication regimens, coordinated care across multiple specialists, and maintained comprehensive medical records as a liaison between healthcare providers, insurance companies, and home care agencies. Possess meticulous attention to detail, strong organizational skills, and a deep understanding of medical terminology and insurance processes essential for the demands of medical coding.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Primary Caregiver & Medical Advocate
Kevin Leigh SPNT
09.2010 - 11.2022
- Provided full-time care and medical advocacy for a severely disabled dependent with multiple medical conditions, including traumatic brain injury and limited mobility.
- Managed complex medication regimens, including dosage adjustments, administration, and tracking for multiple prescriptions.
- Coordinated specialist appointments, diagnostic tests, and hospital admissions across various states along the East Coast.
- Maintained detailed medical records and created custom medical charts to ensure continuity of care.
- Acted as the primary liaison between healthcare providers, insurance companies (Medicare and private insurers), and home health agencies.
- Conducted in-depth research on medical conditions, treatment options, and medication interactions to advocate for appropriate care.
- Scheduled, interviewed, and oversaw private duty nursing staff to ensure quality home care.
- Navigated Medicare benefits, insurance appeals, and state and federal regulations regarding health coverage and disability rights.
- Managed the logistics of life-sustaining medical supply deliveries while traveling to different states for specialized care.
- Responded to emergency medical situations and coordinated immediate care interventions.
- Streamlined medication management by creating organized systems for storage and tracking of prescriptions.
- Continuously updated caregiving knowledge through ongoing professional development and training opportunities.
Case Manager
Group/Oak Tree Financial
06.2008 - 09.2010
- Served as a liaison between life insurance marketing companies, clients, and underwriters to streamline application processing and improve client satisfaction.
- Managed 100's of active applications while ensuring all required documents were accurately received and processed.
- Provided daily status updates to 100 marketing offices and agents on policy applications.
- Resolved client issues related to application errors, missing documents, and policyholder concerns.
- Trained new case managers on state regulations, carrier requirements, and internal processes.
- Acted as backup to the Case Management Supervisor to maintain seamless daily operations.
- Prepared monthly reports and data entry for management and external insurance partners.
- Facilitated compliance training sessions for internal staff.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Education
A.S. Medical Office Adminitration Management - Medical Office Adminitration Management
Hillsborough Community College
Ybor Fl05-2026
High School - undefined
W.T. Woodson High School
Fairfax, Virginia06.1998
Skills
- Medical Coding (CPT, ICD-10, HCPCS)
- Medical Terminology
- Experienced in Word, Excel, PowerPoint, and Outlook
- Experience with Adobe PDF tools
- Accurate data management
- Effective persuasive communication
- Adept at prioritizing tasks simultaneously
- Efficient data gathering and structuring
- Medication management
- Thorough health information tracking
- Comprehensive case coordination
- Cross-functional collaboration
Certification
Certified Professional Coder (CPC-A) – 2025
Timeline
Primary Caregiver & Medical Advocate
Kevin Leigh SPNT
09.2010 - 11.2022
Case Manager
Group/Oak Tree Financial
06.2008 - 09.2010
High School - undefined
W.T. Woodson High School
A.S. Medical Office Adminitration Management - Medical Office Adminitration Management
Hillsborough Community College
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