Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Leist

Baltimore,MD

Summary

Proven leader with extensive experience in retail management, notably with Dollar General, where I enhanced customer loyalty and drove revenue growth through exceptional service and team management. Skilled in POS systems and customer service excellence, I excel in creating positive environments that boost sales and customer satisfaction. Demonstrated ability to improve operational efficiency and foster team collaboration.

Professional sales leader with strong focus on team collaboration and achieving results. Demonstrates reliability and adaptability in dynamic environments. Skilled in driving sales, managing inventory, and ensuring customer satisfaction. Known for excellent communication, leadership, and problem-solving abilities.

Overview

21
21
years of professional experience

Work History

Sales Lead Keyholder

Dollar General
04.2020 - 03.2022
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Supervisor

Roy Rogers
01.2019 - 01.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Cashier

Walmart
04.2001 - 01.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Chesapeake High
Essex
05-1998

Skills

  • Team management
  • Goal oriented
  • Work ethic and integrity
  • Store operations
  • Patience and empathy
  • Cleaning and sanitizing
  • Customer service excellence
  • POS systems
  • Refund handling
  • Store opening and closing
  • Point of sale operation
  • Reports and documents
  • Drawer counting
  • Fraud prevention awareness
  • Front end operations
  • Identification checks
  • Reliable and responsible
  • Register opening and closing
  • Store recovery processes

Timeline

Sales Lead Keyholder

Dollar General
04.2020 - 03.2022

Supervisor

Roy Rogers
01.2019 - 01.2021

Cashier

Walmart
04.2001 - 01.2004

High School Diploma -

Chesapeake High

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Jessica Leist