Jessica Leiter
Winder,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Lines Assistant
Legacy Risk Solutions
Gainesville, GA
01.2024 - Current
- Understood and followed oral and written directions.
- Prepared proposals for new business, renewals and endorsements.
- Ensured accuracy of all documentation including applications, invoices, certificates of insurance.
- Researched and resolved billing discrepancies in a timely manner.
- Responded promptly to inquiries from internal staff and external customers.
- Developed and maintained relationships with customers and underwriters to ensure customer satisfaction.
- Ensured accuracy of policy information by verifying data entered into the system.
- Resolved customer inquiries regarding coverage, billing, and other related issues in a timely manner.
- Processed new business applications, renewals, endorsements, cancellations, claims, audits, and other transactions.
- Maintained records of all current policies including documents such as binders, certificates of insurance and endorsements.
Customer Service Representative
Havertys Furniture
Braselton, GA
04.2021 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Assistant Manager
AES Southeast
Winder, GA
06.2014 - 02.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Apalachee High School
Winder, GA05-2015
Skills
- Information Security
- Data Entry
- Data Collection
- Report Generation
- Scheduling
- Customer follow-up
- Policy Renewals
- Account Management
- Customer Service
- Operations Management
Certification
- Licensed P&C Resident Agent 3/1/2024
Timeline
Commercial Lines Assistant
Legacy Risk Solutions
01.2024 - Current
Customer Service Representative
Havertys Furniture
04.2021 - 01.2024
Assistant Manager
AES Southeast
06.2014 - 02.2021
High School Diploma -
Apalachee High School
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