- Baking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Dancing
- I have a passion for photography and editing photos
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fashion and Style
- Watching Movies and TV Shows
- Animal Care
- Music
- Reading
- Gym Workouts
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- I enjoy cooking for friends and family gatherings
- Passionate about balancing physical health with mental and emotional wellness
- Photography
- Road Trips
Jessica Lembrick
Garden City
Summary
Dynamic and empathetic Registered Behavior Technician with a proven track record at Chitter Chatter Therapy, enhancing client behavior through applied behavior analysis and effective communication. Excelled in team leadership roles, significantly improving customer satisfaction and operational efficiency. Skilled in conflict resolution and time management, adept at fostering positive relationships and achieving goals with integrity and professionalism.
Patient-focused RBT offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances.
Experienced with maintaining safe and nurturing environment for children. Utilizes creativity and patience to engage children in educational and fun activities. Track record of effective communication with parents to ensure satisfaction and trust.
Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Chitter Chatter Therapy
03.2025 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Cashier
Lowes Home Improvment
07.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Backroom Associate
HomeGoods
02.2023 - 07.2023
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
Cashier
Loves Travel Stop
08.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Team Lead
Burger King
08.2013 - 04.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
GED -
Washtenaw Community College
Ann Arbor, MI06-2024
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Prompting strategies
- Natural environment training
- Reinforcement procedures
- Self-management strategies
- Error correction techniques
- Picture exchange communication system
- Verbal behavior training
- Relationship building
- Client engagement
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Customer satisfaction
- Patience and composure
- Stocking supplies and retail products
- Retail experience
- Retail sales customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Parenting strategies
- Parenting strategies guidance
- Parenting guidance
- Attachment parenting understanding
- Parenting skills
- Parenting techniques
- Parenting
Accomplishments
- Achieved my 40hours by completing the modules with accuracy and efficiency.
- Trained and mentored numerous employees.
- Positively influenced kids with behavior issues, improving family quality of life.
- Care for 3 children of my own, ages 9, 8 and 4. Two with Autism.
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
Interests
Timeline
Registered Behavior Technician
Chitter Chatter Therapy
03.2025 - Current
Cashier
Lowes Home Improvment
07.2023 - 08.2024
Backroom Associate
HomeGoods
02.2023 - 07.2023
Cashier
Loves Travel Stop
08.2021 - 01.2022
Team Lead
Burger King
08.2013 - 04.2019
GED -
Washtenaw Community College
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