Dynamic and results-driven healthcare professional with over 20 years of experience in delivering exceptional service and support to patients and healthcare providers. Expertise in identifying and addressing patient concerns swiftly, ensuring timely and effective solutions that enhance satisfaction. Proven ability to manage multiple priorities while maintaining meticulous attention to detail in high-pressure environments. Highly skilled in utilizing healthcare software systems, electronic medical records, and insurance verification tools, with extensive knowledge of health insurance plans, including Medicare, Medicaid, and private insurance.
Hi, I’m
Jessica Lemon
Goose Creek,SC
Summary
Overview
13
years of professional experience
Work History
City of North Charleston
PARKING ATTENDANT
03.2013 - Current
Job overview
- Handled 75 daily cash, check and credit card transaction for special event parking
- Monitored the parking areas and facilitated traffic control to preserve the safety of customers and vehicles
- Responded the customer concerns, resolved issues promptly and escalated complex matters to the supervisor when necessary
- Maintained accurate records of transactions, customer interactions and incidents
Trident Medical Center
PATIENT BENEFIT ADVISOR
12.2021 - 11.2025
Job overview
- Maintain accurate and detailed documentation of patient interactions and insurance correspondence
- Handle patient billing inquiries and facilitated payment arrangements for patients with an outstanding balance
- Assisted patients in understanding the application process, eligibility requirements and available resources
- Adhere to all privacy and confidentiality regulations ensuring the security of patient information
Amazon
SEASONAL WHOLE FOODS SHOPPER
10.2019 - 12.2021
Job overview
- Resolved customer complaints and concerns to find satisfactory solutions and enhance customer loyalty
- Demonstrated a strong understanding of grocery products and assisting customers with substitutions and recommendations
- Entered information about items purchased into an electronic inventory system use by the company
LowCountry OBGYN
PATIENT SERVICE REPRESENTATIVE
10.2016 - 12.2021
Job overview
- Scheduled and confirmed 150 appointments monthly and monitored the calendar for cancellations and conflicts
- Oversaw patient registration by collecting information, verifying insurance coverage, processing payments and properly documenting paperwork
- Ensured patients' confidentiality in compliance with HIPAA regulations
Palmetto Primary Care
MEDICAL SCHEDULER
07.2015 - 09.2016
Job overview
- Managed office logistics by scheduling appointments for 5 specialty physicians, maintaining files and verifying insurance information using a digital scheduling and billing system
- Effectively collaborated with physicians, staff and management to streamline operations and improve productivity
- Provided exceptional customer service by addressing patient concerns and ensuring a positive experience during the scheduling process
- Collaborated with physician staff to coordinate schedules and prioritize patient appointments based on medical needs
Education
Garrett Academy of TechnologyNorth Charleston, SC
High School Diploma
University Overview
Skills
- Billing & Payments
- Medical Terminology
- HIPAA Compliant
- Conflict Resolution
- Time Management
- Medical Records
- Office Administration
- Scheduling
- Insurance Verification
Timeline
PATIENT BENEFIT ADVISOR
Trident Medical Center
12.2021 - 11.2025
SEASONAL WHOLE FOODS SHOPPER
Amazon
10.2019 - 12.2021
PATIENT SERVICE REPRESENTATIVE
LowCountry OBGYN
10.2016 - 12.2021
MEDICAL SCHEDULER
Palmetto Primary Care
07.2015 - 09.2016
PARKING ATTENDANT
City of North Charleston
03.2013 - Current
Garrett Academy of Technology
High School Diploma
Personal Information
Personal Information
Title: Patient Service Representative | Medical Scheduler | Medical Administrative Assistant