Jessica Leon
Orange,CA
Summary
Experienced Assistant Manager with over 5 years of visual management. Successfully supported in leading remodels of over eight new stores. Trained associates and leaders into effectively understanding visual standards and the following magazine to support customer experience.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Bath and Body Works, Limited Brands
Cerritos, CA
04.2016 - Current
- Recruited and trained new employees to meet job requirements.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained a high level of organization and cleanliness throughout the store.
- Planned seasonal changes in store layouts, including decorations, props, and other visuals.
- Use customer behaviors to flex merchandise based on trends.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
- Assisted in emergency evacuation procedures, ensuring the safety of all personnel and customers.
Temp Assistant Manager
LOFT (ANN TAYLOR)
Cerritos, CA
10.2015 - 04.2016
- Greeted customers and provided friendly customer service.
- Provided friendly customer service to all shoppers.
- Delivered exemplary customer service, prompting positive interactions.
- Trained new associates on store procedures, policies, and customer service, promoting outstanding customer service.
Supervisor
Crazy 8 (Gymboree)
Salinas, California
01.2013 - 10.2015
- Used product knowledge to suggest items to match client needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Some College (No Degree) - Information Technology
Southern New Hampshire University
Hooksett, NHSkills
- Recruiting and interviewing
- Multitasking and organization
- Problem-solving
- Inventory management
- Employee training
- Team work
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
Bath and Body Works, Limited Brands
04.2016 - Current
Temp Assistant Manager
LOFT (ANN TAYLOR)
10.2015 - 04.2016
Supervisor
Crazy 8 (Gymboree)
01.2013 - 10.2015
Some College (No Degree) - Information Technology
Southern New Hampshire University
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