Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jessica Leon

Bakersfied,CA

Summary

Dynamic professional with a proven track record at Winco Foods, excelling in roles that demand exceptional customer service and team leadership. Mastered the art of blending digital tools with traditional training methods to enhance learning and retention. Skilled in quality control and effective communication, consistently exceeding customer and company expectations.

Overview

3
3
years of professional experience

Work History

Fulfillment Associate

Amazon
09.2023 - Current


  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Lead Trainer

Winco Foods
02.2022 - 03.2024
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
  • Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
  • Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.

Customer Service Representative

Winco Foods
02.2022 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Ridgeview Highschool
Bakersfield, CA
05.2020

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Product packaging
  • Customer service
  • Time management
  • Excellent communication
  • Detail-oriented
  • Work prioritization
  • Punctual and reliable
  • Quality control

Additional Information

Amazon trained paths:

• Outbound - Pick

• Outbound - Pack

• Outbound - Pack Batch

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Fulfillment Associate

Amazon
09.2023 - Current

Lead Trainer

Winco Foods
02.2022 - 03.2024

Customer Service Representative

Winco Foods
02.2022 - 03.2024

Ridgeview Highschool

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Jessica Leon