Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Jessica Leonhardt

Brooklyn,US

Summary

Expertise in managing high-stress communication environments, ensuring efficient dispatching and coordination of emergency services. Skilled in operating various communication systems, maintaining detailed logs, and prioritizing tasks effectively. Possesses solid understanding of public safety protocols and excels in maintaining order and accuracy under pressure. Seeking role of dispatcher of office assistant, bringing reliable communication skills and methodical approach to emergency response coordination.

Experienced with coordinating logistics and managing dispatch operations to ensure seamless workflows. Utilizes strong organizational skills and effective communication to optimize team performance. Track record of problem-solving and multitasking under pressure to meet operational objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Dispatcher of Operations

Central Amusement International
04.2025 - Current
  • Ensuring effective communication,
  • Maintaining safety and security
  • Assisting with park operations
  • Receiving and transmitting messages
  • documenting information
  • Assisting with surveillance activities
  • Handling customer service issues and emergency situations, including ride incidents and power outages
  • Maintaining accurate records
  • Complying with safety regulations
  • Involved in park events and projects

Police Communications Technician

New York City Police Department
03.2008 - Current
  • Extensive knowledge of police and radio procedures
  • Experience in managing emotions and remaining calm under pressure
  • Delegated 911 calls to appropriate officers in the priority of emergency
  • Multi-tasked, phone, computer, map and radio during high intensity emergencies
  • Maintained radio air control with officer and superiors for no less than two precincts at one time

Sales Representative

Ola Baby
03.2007 - 01.2008
  • In person demonstrations with high end baby/small child products
  • Monitoring, ordering and inputting inventory concerning the locations needs
  • Light reception duties as well and answering customers questions/concerns regarding store products
  • Counting/cashing out customers via register during transactions
  • Opening/closing store location based on hours of operation

Education

Bachelor of Science (B.S.) - Human Services

Post University
Waterbury, CT
05.2028

High school or equivalent - US

Orange Park High School
Orange Park, FL
06.1997

Skills

  • Typing 85-100/wpm
  • Organization
  • Communication
  • Multi-tasking
  • Dispatching procedures
  • Call prioritization
  • Public safety
  • Data entry proficiency
  • Incident documentation
  • Information gathering
  • Message relay
  • Geographical awareness

Certification

  • Police and Radio Dispatcher, New York City Police Department, 2010-12, Given upon completion of several months of written procedure teaching as well as hands-on training and passing of end of training written and live examination.
  • New York City Police Department 911 Call-Taker, New York City Police Department, 2008-06, Received after approximately 3 months of 911 emergency call training as well as side-by-side hands-on training.

Awards

Hope Award, issued by NYPD in 2015

Timeline

Dispatcher of Operations

Central Amusement International
04.2025 - Current

Police Communications Technician

New York City Police Department
03.2008 - Current

Sales Representative

Ola Baby
03.2007 - 01.2008

High school or equivalent - US

Orange Park High School

Bachelor of Science (B.S.) - Human Services

Post University